Dylan Kresge
Pottstown
Summary
Resourceful Automotive Technician with 7+ years in service and repair. Friendly and upbeat professional with a passion for the automotive industry. Focused on satisfying customers, supporting team, and meeting shop targets by applying superior work ethic, mechanical knowledge, and excellent customer service skills with the ability to quickly learn and adapt to new systems.
Overview
9
9
years of professional experience
Work History
Senior Master Technician
Garnet Ford Inc.
02.2024 - Current
- Certified Ford Senior Master Technician specializing in diesel engine repair/performance, gasoline engine repair/performance, electrical diagnosis/repair and transmission diagnosis/repair.
- Currently a Team Lead technician for a portion of the shop.
- Speak with customer's on concerns and any questions about diagnosis or ride alongs for NVH or drivability concerns.
Field Service Engineer
Ford Motor Company
05.2023 - 02.2024
- Aided in difficult vehicle diagnosis with our dealer body in the Connecticut and New York areas.
- Created training planners and reports for dealer technicians to help grow shop preparedness and experience.
- Supported our legal team with buybacks and recommended diagnosis/inspections on vehicles in the field.
Wholesale Parts Sales Manager
Ford Motor Company
07.2022 - 05.2023
- Provided timely, insightful and accurate reports to upper management and dealer partners.
- Achieved sales goals and service targets by securing new certified parts wholesaling dealers into the parts programs and aiding with parts inventory management (especially with our New York dealers).
- Reach 128% parts sales growth YOY when leaving.
Master Service Technician
Garnet Ford Inc.
10.2018 - 07.2022
- Diagnose and perform accurate maintenance and repair on Diesel/Gasoline engine systems, suspension, drivetrains, transmissions, and electrical systems.
- Conduct test drives with customers to build better relationships and understandings of vehicle concerns.
Service Advisor/Assistant
Garnet Ford Inc.
01.2018 - 10.2018
- Built and maintained strong relationships with customers by successfully resolving issues and responding promptly to phone inquiries about vehicle issues and services.
Detail Specialist
Garnet Ford Inc.
06.2016 - 01.2018
- Maintained cleanliness and presentation of vehicle inventory and prepared new vehicles for delivery while collaborating with the sales department.
Education
Associate of Applied Science - Automotive Technology
Rowan College At Gloucester County
Sewell, NJ05-2020
Skills
- Customer Relations
- ASE Certifications
- Mechanical aptitude
- Troubleshooting skills
- Complex Problem-solving
- STARS Senior Master Certified
- Coordination with Service Team
- Relaying Complex Information
- Work Planning and Prioritization
Timeline
Senior Master Technician
Garnet Ford Inc.
02.2024 - Current
Field Service Engineer
Ford Motor Company
05.2023 - 02.2024
Wholesale Parts Sales Manager
Ford Motor Company
07.2022 - 05.2023
Master Service Technician
Garnet Ford Inc.
10.2018 - 07.2022
Service Advisor/Assistant
Garnet Ford Inc.
01.2018 - 10.2018
Detail Specialist
Garnet Ford Inc.
06.2016 - 01.2018
Associate of Applied Science - Automotive Technology
Rowan College At Gloucester County
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