Dylan Thomas
Kingston
Summary
Compassionate and dedicated healthcare professional with extensive experience in memory care settings. Skilled in providing high-quality, patient-centered care to individuals with cognitive impairments, while effectively leading and mentoring a team. Known for strong interpersonal skills, attention to detail, and a commitment to fostering a safe and supportive environment for both residents and staff.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Resident Assistant (Memory Care)
Leisure Care
04.2021 - 11.2024
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Ensured regulatory compliance within the memory care unit through diligent documentation and adherence to established guidelines.
- Provided direct patient care, assisting with daily living activities and enhancing overall well-being.
- Monitored vital signs, promptly reporting changes to nursing staff for timely intervention.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Collaborated with healthcare professionals to develop personalized care plans tailored to individual needs.
Resident Assistant
Erickson Senior Living
01.2019 - 04.2021
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Ensured regulatory compliance within the memory care unit through diligent documentation and adherence to established guidelines.
- Provided direct patient care, assisting with daily living activities and enhancing overall well-being.
- Monitored vital signs, promptly reporting changes to nursing staff for timely intervention.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Customer Support Specialist
Highmark Blue Cross Blue Shield
05.2016 - 06.2020
- Provided exceptional customer service by resolving inquiries and issues efficiently.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes.
- Managed escalated customer complaints, achieving positive resolutions through effective communication.
- Led benefits administration processes, ensuring compliance with regulations and company policies.
- Analyzed benefits data to identify trends and recommend enhancements for employee satisfaction.
- Observed strict procedures to maintain data and plan participant confidentiality.
Education
High School Diploma -
Connections Academy
Harrisburg, PA08.2012
Skills
- Infection control
- Personal care assistance & daily living support
- Vital signs monitoring
- Mobility support
- Sensory stimulation activities
- Personalized care plans
- Regulatory compliance
- Healthcare collaboration
- Staff management & team supervision
- Scheduling & workflow coordination
Healthcare & Clinical Skills
Leadership & Management
- Process streamlining
- Empathetic communication
- Complaint resolution
- Needs assessment
- Interpersonal communication
- Recordkeeping & documentation
- Microsoft Office (5 years)
- Organization & problem-solving
- Team collaboration
Customer Service & Communication
Administrative & Technical Skills
Soft Skills
Certification
- HHA - Home Health Aide (NJ)
Languages
English (Fluent)
Timeline
Resident Assistant (Memory Care)
Leisure Care
04.2021 - 11.2024
Resident Assistant
Erickson Senior Living
01.2019 - 04.2021
Customer Support Specialist
Highmark Blue Cross Blue Shield
05.2016 - 06.2020
High School Diploma -
Connections Academy