Dylan Wallace

• Utilized point-of-sale system for accurate transaction processing and inventory management during peak hours.
• Implemented suggestions for process improvements that streamlined service operations and reduced wait times for guests.
• Led team meetings to discuss service strategies and address challenges, fostering a collaborative work environment.
• Developed rapport with regular customers, enhancing loyalty through personalized service and engagement strategies.

• Resolved guest concerns promptly and effectively, reinforcing commitment to high-quality service standards.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.

• Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and experience.
• Collaborated with kitchen staff to ensure timely order preparation and delivery, maintaining workflow efficiency.
• Trained new team members on menu knowledge, service standards, and operational procedures to promote consistency.
• Managed multiple tables simultaneously, demonstrating strong multitasking abilities while ensuring accuracy in order taking.

Worked in family owned business, promoting business through Administration and Marketing:

• Improved salon organization by using online filing systems and maintaining our customer database through 123 Pets Software.
• Assessed company operations for compliance with safely standards for our employees and dogs within our salon.
• Displayed strong telephone etiquette speaking to our clients and potential clients on a daily basis, providing information and scheduling grooming appointments.
• Identified needs of customers promptly and efficiently.
• Checked salon stock to determine supply level and maintain inventory.
• Design and created brochures/flyers to promote business through digital marketing.

Worked as a Cashier and Guest Service Representative:

• Helped customers find specific products, answered questions and offered product advice.
• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.

• Compiled data and reviewed information for accuracy prior to input.
• Completed data entry tasks with accuracy and efficiency.
• Entered product information on the stores' website using software similar to excel.
• Communicated with management, and co-workers on the status of the website's database