Dylan Williams
Oakmont,Pa
Summary
Offering positive attitude and willingness to learn and grow within retail environment. Brings understanding of team dynamics and customer service excellence, ensuring smooth operations and welcoming atmosphere.
Developed key leadership and organizational skills in fast-paced retail setting, seeking to transition into new field. Demonstrates expertise in team coordination and customer service excellence, creating efficient and productive work environments. Ready to bring adaptable skills and collaborative mindset to new career path.
Professional retail leader with proven expertise in managing store operations and driving team performance. Strong focus on team collaboration and adaptability to changing needs ensures consistent achievement of goals. Skilled in inventory management, customer service, and staff training. Reliable, results-driven, and ready to elevate store success through effective leadership and strategic planning.
Enthusiastic Store Team Member focuses on exceptional customer service by greeting customers, assisting with store inquiries and ringing purchases using POS system. Participates in proactive team efforts to achieve departmental and company goals. Works to deliver positive customer experiences in clean, well-maintained store.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
3
3
years of professional experience
Work History
STORE TEAM LEAD
Arby's
09.2025 - Current
- Implemented process improvements that increased response times and enhanced customer satisfaction ratings.
- Developed and implemented operational procedures to enhance workflow efficiency.
- Trained team members on best practices and safety protocols.
- Fostered a collaborative work environment through effective communication and team-building activities.
- Monitored inventory levels and coordinated restocking processes.
- Analyzed performance metrics to identify areas for process improvement.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
General Store Leader
GetGo Giant Eagle
01.2025 - 09.2025
- Managed daily store operations, ensuring efficient workflow and adherence to company policies.
- Supervised staff scheduling, optimizing labor costs while maintaining service levels.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
- Trained new employees on store procedures and customer service standards, fostering a collaborative environment.
- Analyzed sales data to identify trends, informing product placement and promotional strategies.
- Collaborated with department heads to streamline processes, driving operational efficiency across the store.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
Production Team Leader
Green Thumb Ind.
12.2023 - 01.2025
- Trained new team members on safety protocols and operational procedures.
- Implemented quality control measures to ensure product consistency.
- Assisted in managing inventory levels to reduce waste and improve supply chain efficiency.
- Collaborated with cross-functional teams to streamline production processes.
- Conducted regular safety audits to maintain compliance with industry standards.
- Mentored new employees, providing them with the necessary knowledge and guidance to become effective members of the production team.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maintained open lines of communication with upper management, reporting progress updates on key metrics regularly.
- Enhanced production efficiency by streamlining processes and implementing workflow improvements.
- Collaborated with cross-functional teams to ensure seamless integration of processes from design to final assembly.
- Inspected products and machines to maintain quality and efficiency.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Performed general equipment maintenance and repair to minimize downtime.
- Collaborated with other departments to optimize production workflows.
- Reviewed production schedules and streamlined processes.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Oversaw equipment maintenance schedules, ensuring optimal performance of all machinery used in the production process.
- Developed strong working relationships with suppliers, ensuring timely delivery of materials for uninterrupted production flow.
- Reduced waste and increased profitability through effective inventory management and quality control measures.
Assistant Manager
Hampton Inn By Hilton
11.2022 - 11.2023
- Assisted in managing daily operations and ensuring compliance with company policies.
- Coordinated team schedules and delegated tasks to optimize workflow efficiency.
- Supported training programs for new staff, enhancing team performance and knowledge retention.
- Developed and maintained positive relationships with customers, addressing inquiries promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Parkville High School
Parkville, MD06-2019
Skills
- Customer relationship building
- Organizational skills
- Cost control
- Food service inventory management
- Team management
- Coaching
- Mentoring
- Strategic planning
- Performance management
- Conflict resolution
- E-learning (training delivery method)
- Staff scheduling
- On-the-job training (training delivery method)
- Team leadership
- Customer service
- Complaint handling
- Upselling
- Job board recruitment
- POS systems
- Formal training programs
- Forecasting
- Conducting staff training sessions as a first-line manager - Staff training sessions conducted as a first-line manager (More than 50 sessions)
- Recruitment agencies
- Budgeting
- Seminar
- Cash reconciliation
- Financial performance measurement
- Customer satisfaction surveys
Languages
English
Full Professional
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- DIY and Home Improvement
- Watching Movies and TV Shows
- I like working with my hands and fixing things
- Strategy Games
- Animal Care
- Personal Development and Self-Improvement
Timeline
STORE TEAM LEAD
Arby's
09.2025 - Current
General Store Leader
GetGo Giant Eagle
01.2025 - 09.2025
Production Team Leader
Green Thumb Ind.
12.2023 - 01.2025
Assistant Manager
Hampton Inn By Hilton
11.2022 - 11.2023
High School Diploma -
Parkville High School