Keely Martinek
Johnstown
Summary
Proven track record of enhancing customer satisfaction and streamlining service operations. Excelled in guest engagement and efficient cash handling, significantly improving service delivery. Leveraged exceptional customer service and hospitality expertise to foster memorable experiences, showcasing a strong work ethic and dedication to performance improvement.
Overview
13
13
years of professional experience
Work History
Sever
Eat N Park
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Sales Associate
Walmart
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Sever
Franklin Street Bar and Grill
05.2019 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Deli Associate
Conzatti's
05.2020 - 06.2021
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Sever
Harrigan's Wine Deck
03.2020 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food Production Specialist
Conemaugh Health System
08.2016 - 01.2018
- Implemented cost-saving measures within the production line without compromising product quality or safety standards.
- Enhanced product quality through continuous monitoring and adjusting of production processes.
- Worked closely with research and development teams to successfully scale-up newly developed products from pilot trials to full-scale production runs.
- Evaluated and recommended new equipment upgrades that resulted in increased efficiency, reduced downtime, and lower maintenance costs.
Home Health Aide
Cambria County Homemakers
09.2016 - 04.2017
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Shift Supervisor
McDonald's
06.2014 - 09.2016
Baker
Walmart
03.2015 - 08.2016
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Shift Supervisor
Papa Johns
06.2014 - 05.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Host
Eat N Park
08.2011 - 05.2012
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Greater Johnstown Highschool
Johnstown, PA06.2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
Timeline
Sever
Eat N Park
01.2025 - Current
Sales Associate
Walmart
07.2024 - Current
Deli Associate
Conzatti's
05.2020 - 06.2021
Sever
Harrigan's Wine Deck
03.2020 - 05.2021
Sever
Franklin Street Bar and Grill
05.2019 - 12.2024
Home Health Aide
Cambria County Homemakers
09.2016 - 04.2017
Food Production Specialist
Conemaugh Health System
08.2016 - 01.2018
Baker
Walmart
03.2015 - 08.2016
Shift Supervisor
McDonald's
06.2014 - 09.2016
Shift Supervisor
Papa Johns
06.2014 - 05.2016
Host
Eat N Park
08.2011 - 05.2012
Greater Johnstown Highschool
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