Mike Eagan
Manheim
Summary
Highly organized and results-driven Operations Supervisor with 5+ years of experience in logistics, distribution, and supply chain management within the production industry. Adept at streamlining processes, optimizing workflows, and ensuring the highest level of operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Supervisor
The Exterior Company
06.2022 - 01.2025
- Coordinated and oversaw residential and commercial renovation projects for a team of over 80 sales representatives across 6 states
- Brought overall company profitability from 38% in 2023 to 43% in 2024 through creating and implementing cost savings initiatives for sales teams and subcontractors
- Recruited and provided daily supervision for over 40 sub contractors across numerous exterior trades
- Fostered relationships with numerous county, state, and federal agencies through the permitting and compliance related functions involving exterior trade work
- Negotiated pricing and facilitated purchases of materials from manufacturers and third party shipping companies
- Thoroughly investigated and resolved all customer or sales persons identified Quality Control errors
- Continuously improved on technical knowledge necessary to ensure procedures were in compliance with OSHA safety regulations.
- Key Achievements:
- Key contributor on a production team that produced exterior remodeling projects totaling 43 million in 2023 and 34 million in 2024
- Increased company profitability and efficiency by cutting material/labor costs on renovation projects totaling over $200,000 in savings
- Earned OSHA 10 certification
Logistics Supervisor
Fast Signs Lancaster
09.2020 - 06.2022
- Assisted in managing day-to-day operations of the distribution center, ensuring smooth coordination of inbound and outbound shipments
- Supported the Operations Supervisor in optimizing warehouse layouts to maximize space and improve flow of goods, and enhancing efficiency
- Monitored the processing of orders, ensuring timely and accurate dispatch of products to customers and stores
- Collaborated with cross-functional teams to address operational bottlenecks and improve customer satisfaction
- Ensured all safety standards and procedures were followed, leading to a reduction in workplace incidents
Aircraft Loadmaster / Instructor Loadmaster
United States Air Force
07.2016 - 07.2020
- Served as a C-17 Aircraft Loadmaster and Instructor Loadmaster for the U.S. Air Force, specializing in the safe and efficient loading and unloading of cargo and personnel.
- Deployed twice to Kuwait, supporting operations in Iraq, Syria, and Afghanistan, flying over 100 combat sorties in support of Operations Enduring Freedom and Freedom's Sentinel
- Expertly led the loading and unloading of hundreds of thousands of pounds of cargo, ensuring proper weight distribution and securing all loads to guarantee safety of flight
- Played a key role in risk assessments, compliance with military regulations, and the execution of successful combat airlift missions, delivering critical supplies, equipment, and personnel to forward-deployed locations
- Operated in high-stakes, time-sensitive environments, ensuring mission success and safe transportation of cargo and troops under hazardous conditions
- Key Achievements:
- Trained and instructed dozens of new airman, enhancing combat readiness and safety of aircrews that significantly improved air superiority and operational efficiency
- Ensured a 100% safety record during combat deployments, handling millions of pounds of sensitive military cargo without incident
- Contributed to the successful execution of numerous missions, providing logistical support for humanitarian aid, training, presidential movements, and combat operations
Package Handler
United Parcel Service
02.2015 - 06.2016
- Communicated effectively with others to ensure the punctual delivery of packages
- Worked in a physically demanding and fast paced warehouse environment
- Ensured packages were properly handled and stored to avoid damage
Education
Aviation Operations
Community College of the Air Force
01.2019
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Harrisburg Area Community College
01.2016
Skills
- Strong leadership and interpersonal skills, fostering a collaborative and results-driven team culture
- Proficient in operations management software and Microsoft Office
- Excellent problem-solving ability with a keen attention to detail and a focus on process efficiency
- Skilled at managing vendor relationships and negotiating favorable terms to reduce operational costs
Certification
OSHA10 Certified (Occupational Safety and Health Administration)
CORE COMPETENCIES
- Supply chain optimization by utilizing strong sales relations and effective communication to complete daily projects in the field
- Took on a leadership role to coordinate between project managers, subcontractors, and customers to ensure project completion in a timely manner while minimizing errors
- Skilled in calculating pre-approval rates for projects for management of contract costs and optimizing total profit margins
Timeline
Operations Supervisor
The Exterior Company
06.2022 - 01.2025
Logistics Supervisor
Fast Signs Lancaster
09.2020 - 06.2022
Aircraft Loadmaster / Instructor Loadmaster
United States Air Force
07.2016 - 07.2020
Package Handler
United Parcel Service
02.2015 - 06.2016
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Harrisburg Area Community College
Aviation Operations
Community College of the Air Force
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