Summary
Overview
Work History
Education
Skills
Timeline
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James Hilley

Media

Summary

Hardworking 23 year old with experience in food preparation and customer service, as well as light vehicle mechanical maintenance. Can lift heavy weights, bags, and equipment. Moves and breaks down boxes for storage or transport. Listens to and follows orders well. Can multitask without issue.

Overview

4
4
years of professional experience

Work History

Crew Trainer

McDonald's
Lima
10.2024 - Current
  • Assisted management in developing strategies to improve customer service standards.
  • Identified areas of improvement within the team by implementing regular assessments and evaluations.
  • Collaborated with other trainers to develop effective methods for teaching new concepts.
  • Dealt with customers' requests in a timely and appropriate fashion
  • Trained less experienced associates in a variety of skills
  • Prepared food accurately and with quality in a timely fashion to serve customers in a large capacity
  • Cleaned work area and disposed of waste and trash without substantial help
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Ensured that all safety protocols were followed during training sessions.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Demonstrated proper use of equipment, ensuring safety and efficiency.
  • Led by example, upholding company policies and exemplifying desired behaviors.

Project Car Work

Self
Media
02.2022 - Current
  • Performed maintenance and repair work on self owned car; Honda CRV 2009 2.4L
  • Performed oil change with correct weight when needed and disposed of oil
  • Changed flat tire on the road with spare tire succesfully
  • Replaced back and front brakes and rotors
  • Rotated tires several times
  • Used scan tool to evaluate vehicle trouble codes and diagnose mechanical and electrical problems on vehicle
  • Removed broken wheel stud
  • Diagnosed and resolved charging problem on battery
  • Inspected suspension system parts on driving independent front suspension
  • Replaced all windshield wipers and windshield wiper fluid
  • Replaced air filter
  • Has access to hydraulic floor jack, scan tool, multimeter, jack stands, and variety of hand tools from 3/8" to 1/2"
  • Extensive experience driving in all types of road conditions, on highway, and can identify problems with car based on ride quality

Customer Service Associate

Wawa Convenience Store
Wayne
04.2021 - 07.2024
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Pereared foods for consumption and/or delivery
  • Effectively disposed of expired product and organized products by date correctly
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Suggested product solutions based on individual customer needs.
  • Answered phone calls from customers promptly and courteously.
  • Handled cash register operations accurately during peak times.
  • Maintained knowledge of current sales promotions and new product releases.
  • Kept work area neat, clean, and well-stocked at all times.
  • Performed additional duties as assigned by management team.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Consulted with customers regarding needs and addressed concerns.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Resolved customer inquiries in a timely manner.
  • Followed up with customers after purchase to ensure satisfaction.
  • Tracked inventory levels of popular items to ensure availability for customers' orders.

Education

Automotive Certificate - Automotive Engineering

Delaware County Community College
Media, PA
02-2026

High School Diploma -

Penncrest High School
Media, PA
06-2021

Friends Central High School
Philadelphia, PA

Skills

  • Sports enthusiast
  • Sports fundamentals
  • Self-reflective
  • Weeding and edging
  • Using hand tools
  • Car maintenance
  • Checking and replacing car fluids
  • Materials transport
  • Shelving
  • Progress reporting
  • Organization
  • Test preparation
  • Food preparation
  • Drink preparation
  • Multitasking
  • Skillful driving
  • Customer relations
  • Checking charging systems
  • Replacing tires, brakes, and rotors
  • Jacking up cars without damage
  • Using air powered tools
  • Taking apart and balancing tires
  • Problem solving

Timeline

Crew Trainer

McDonald's
10.2024 - Current

Project Car Work

Self
02.2022 - Current

Customer Service Associate

Wawa Convenience Store
04.2021 - 07.2024

Automotive Certificate - Automotive Engineering

Delaware County Community College

High School Diploma -

Penncrest High School

Friends Central High School

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James Hilley