- Video Gaming
- Camping
- Learning new cooking techniques and expanding my culinary skills
- Reading
- Music
- Interested in astrophysics and science as a whole
- Martial Arts
Ean Buziak
Elizabethtown
Summary
Dynamic Technical Expert at Apple with a proven track record in customer support and hardware diagnostics. Skilled in training and mentoring teams, fostering relationships that enhance customer satisfaction. Adept at problem-solving and decision-making, consistently delivering high-quality service and driving engagement through effective communication and collaboration.
Overview
12
12
years of professional experience
Work History
Technical Expert
Apple
08.2017 - 07.2025
- Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software.
- Utilized extensive knowledge of Apple products, services, and Genius Bar repair processes and procedures to provide efficient and high-quality solutions.
- Prioritize excellent customer service by understanding their needs, identifying potential ownership opportunities, presenting product and service recommendations, and educating customers on relevant purchasing options.
- Show genuine care and empathy to customers facing products or software issues, utilizing all the tools and resources provided by Apple.
- Collaborate with team leaders to identify recurring repair problems and other service concerns, ensuring timely feedback is provided to Apple.
- Perform various tasks as required, including supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other’s differences and fostering a culture of continuous learning.
- Demonstrated Apple’s values of inclusion and diversity in daily interactions.
Sales Consultant
Sprint Nuwavewirless
09.2015 - 08.2017
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Analyzed sales data to identify trends and inform strategic sales initiatives.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Stayed knowledgeable on latest product and service innovations and technological advancements through continuous training.
- Trained and mentored junior sales consultants, enhancing team performance and cohesion.
Senior Game Advisor
Gamstop
10.2013 - 09.2015
- Provided expert advice on gaming products, ensuring high levels of customer satisfaction.
- Operated cash register, capably transacting sales, returns, trade ins, refunds and exchanges.
- Developed strategies to enhance customer engagement and drive sales performance.
- Created strong relationships with regular customers, leading to increased loyalty and repeat business.
- Stayed up-to-date on latest gaming trends and technologies to better assist customers in making informed purchasing decisions.
- Provided timely feedback and recommendations to management based on customer interactions.
- Trained new employees on store policies, procedures, and sales strategies for optimal performance.
- Organized store events such as tournaments or midnight releases, resulting in enhanced community engagement and increased foot traffic.
- Contributed to a cohesive team atmosphere by maintaining open communication channels with colleagues and promoting a positive work culture.
Education
High School Diploma -
Donegal HighSchool
Mount Joy, PASkills
- Decision-making
- Customer support
- Training and mentoring
- Hardware maintenance
- Problem-solving abilities
- Effective communication
- Relationship building
- Interpersonal skills
- Hardware diagnostics
- Multitasking Abilities
Interests
Timeline
Technical Expert
Apple
08.2017 - 07.2025
Sales Consultant
Sprint Nuwavewirless
09.2015 - 08.2017
Senior Game Advisor
Gamstop
10.2013 - 09.2015
High School Diploma -
Donegal HighSchool