Ean Riess
Philadelphia
Summary
Understanding Night Shift Supervisor with experience managing employees during the night shift. Reliable and responsible with exceptional organizational and interpersonal traits.
Proactive Manager with many years of hands-on experience overseeing team activities and performance. Motivated team leader knowledgeable about safety requirements, industry practices, and regulations governing work. Focused professional with attention to detail and clear communication skills.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Night Shift Supervisor
Vape O2
Philadelphia
03.2025 - Current
- Supervised night operations to ensure smooth workflow and staff coordination.
- Trained new team members on safety protocols and operational procedures.
- Managed inventory levels, ensuring proper stock of vaping products and supplies.
- Facilitated communication between shifts to promote teamwork and information sharing.
- Resolved staff conflicts promptly, fostering a positive work environment for employees.
- Monitored compliance with health regulations related to vaping products and workplace safety.
- Overseed the night shift operations and ensure safe working environment for all personnel.
- Trained employees in proper work procedures and performance strategies to optimize operations.
- Monitored employee attendance, tardiness and overtime hours.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints in a timely manner within established guidelines.
- Weighed out the proper amount of THCa for every transaction involving it.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Conferred with management and subordinates to resolve problems or complaints.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Delivery Driver
Domino's Pizza
Langhorne
01.2024 - 12.2024
- Delivered orders promptly to customers in designated areas.
- Maintained vehicle cleanliness and ensured proper maintenance schedules.
- Communicated effectively with team members to coordinate deliveries.
- Navigated efficiently using GPS systems for optimal routes.
- Assisted in training new drivers on delivery procedures and safety protocols.
- Managed cash transactions and processed customer payments accurately.
- Kept accurate records of deliveries and customer interactions.
- Provided exceptional customer service to enhance overall satisfaction.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Automotive Detailer
Ciocca Dealerships
Philadelphia
12.2022 - 12.2023
- Cleaned and polished exterior surfaces using advanced detailing techniques.
- Vacuumed and shampooed interiors to ensure a pristine environment for customers.
- Inspected vehicles for damages and identified areas needing attention or repair.
- Applied protective coatings and waxes to enhance vehicle appearance and longevity.
- Utilized specialized tools for effective cleaning and detailing of various surfaces.
- Organized detailing supplies and maintained cleanliness in workspaces at the shop.
- Collaborated with team members to manage workflow efficiency during busy periods.
- Educated customers on maintenance tips to preserve their vehicle's condition after service.
- Washed wide range of vehicles each day.
- Cleaned interior and exterior of vehicles using vacuums, steamers, polishers, buffers and other detailing tools.
- Cleaned windows inside and outside of vehicle with appropriate cleaning solution and paper towels.
- Vacuumed car interiors to remove dirt and debris.
- Applied waxes and polishes to the vehicle's body to protect its paint finish.
- Inspected finished products to ensure they meet customer satisfaction standards.
- Restored headlights by removing oxidation with a buffing compound then sealed the headlight lens cover.
- Removed dirt and debris from upholstery, carpets and mats using brushes, vacuums and steam cleaners.
- Ensured compliance with all safety regulations while performing automotive detailing tasks.
- Polished chrome trim on vehicles with a cloth wheel buffer or electric polisher and buffer machine.
- Gathered supplies needed for detailing job including rags, sponges, polishing compounds and cleaning solutions.
- Identified areas needing extra attention such as tar removal from bumpers or rust removal from doors.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Operated air compressors for blowing dust out of cracks and crevices in dashboards or consoles.
- Used different types of cleaners to remove grease stains from engine compartments or wheels.
- Maintained accurate records of detailed services provided in order to track progress over time.
- Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing.
- Identified issues affecting safety and brought up to shift supervisor for resolution.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Removed minor flaws in refinish using sanding and buffing.
- Kept detailed records of services performed on each vehicle for billing and tracking purposes.
- Cleaned and conditioned leather, vinyl, and other interior materials.
- Scheduled detailing appointments and managed time effectively to meet customer demands.
- Utilized steam cleaners and vacuums for deep cleaning of carpets, upholstery, and other surfaces.
- Executed engine detailing to remove grime and improve appearance.
- Performed clay bar treatments to remove impurities from vehicle exteriors.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Provided customer service, explaining detailing processes and addressing concerns.
- Applied waxes, sealants, and protective coatings to preserve paint and interior surfaces.
- Detailed wheels, tires, and undercarriage to remove dirt and brake dust.
- Removed stickers and decals from vehicle exteriors without damaging paint.
- Assisted in training new detailers on techniques and company procedures.
- Maintained a clean and organized work environment to ensure efficient operations.
- Customized detailing services based on vehicle condition and customer requests.
Automotive Detailer
Burns Auto Group
Fairless Hills
08.2020 - 10.2022
- Cleaned and polished exterior surfaces using advanced detailing techniques.
- Vacuumed and shampooed interiors to ensure a pristine environment for customers.
- Inspected vehicles for damages and identified areas needing attention or repair.
- Applied protective coatings and waxes to enhance vehicle appearance and longevity.
- Utilized specialized tools for effective cleaning and detailing of various surfaces.
- Organized detailing supplies and maintained cleanliness in workspaces at the shop.
- Collaborated with team members to manage workflow efficiency during busy periods.
- Educated customers on maintenance tips to preserve their vehicle's condition after service.
- Washed wide range of vehicles each day.
- Cleaned interior and exterior of vehicles using vacuums, steamers, polishers, buffers and other detailing tools.
- Cleaned windows inside and outside of vehicle with appropriate cleaning solution and paper towels.
- Vacuumed car interiors to remove dirt and debris.
- Applied waxes and polishes to the vehicle's body to protect its paint finish.
- Inspected finished products to ensure they meet customer satisfaction standards.
- Restored headlights by removing oxidation with a buffing compound then sealed the headlight lens cover.
- Removed dirt and debris from upholstery, carpets and mats using brushes, vacuums and steam cleaners.
- Ensured compliance with all safety regulations while performing automotive detailing tasks.
- Polished chrome trim on vehicles with a cloth wheel buffer or electric polisher and buffer machine.
- Identified areas needing extra attention such as tar removal from bumpers or rust removal from doors.
- Operated air compressors for blowing dust out of cracks and crevices in dashboards or consoles.
- Used different types of cleaners to remove grease stains from engine compartments or wheels.
- Maintained accurate records of detailed services provided in order to track progress over time.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Removed minor flaws in refinish using sanding and buffing.
- Kept detailed records of services performed on each vehicle for billing and tracking purposes.
- Cleaned and conditioned leather, vinyl, and other interior materials.
- Scheduled detailing appointments and managed time effectively to meet customer demands.
- Performed clay bar treatments to remove impurities from vehicle exteriors.
- Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Provided customer service, explaining detailing processes and addressing concerns.
Automotive Detailer
To The Tee Auto
Glassboro
06.2017 - 06.2020
- Cleaned and polished exterior surfaces using advanced detailing techniques.
- Vacuumed and shampooed interiors to ensure a pristine environment for customers.
- Inspected vehicles for damages and identified areas needing attention or repair.
- Applied protective coatings and waxes to enhance vehicle appearance and longevity.
- Utilized specialized tools for effective cleaning and detailing of various surfaces.
- Organized detailing supplies and maintained cleanliness in workspaces at the shop.
- Collaborated with team members to manage workflow efficiency during busy periods.
- Educated customers on maintenance tips to preserve their vehicle's condition after service.
- Washed wide range of vehicles each day.
- Cleaned interior and exterior of vehicles using vacuums, steamers, polishers, buffers and other detailing tools.
- Cleaned windows inside and outside of vehicle with appropriate cleaning solution and paper towels.
- Inspected finished products to ensure they meet customer satisfaction standards.
- Restored headlights by removing oxidation with a buffing compound then sealed the headlight lens cover.
- Ensured compliance with all safety regulations while performing automotive detailing tasks.
- Polished chrome trim on vehicles with a cloth wheel buffer or electric polisher and buffer machine.
- Identified areas needing extra attention such as tar removal from bumpers or rust removal from doors.
- Operated air compressors for blowing dust out of cracks and crevices in dashboards or consoles.
- Used different types of cleaners to remove grease stains from engine compartments or wheels.
- Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Provided customer service, explaining detailing processes and addressing concerns.
Education
Penn Treaty
Philadelphia, PASkills
- Staff supervision
- Safety compliance
- Inventory management
- Conflict resolution
- Customer service
- Team coordination
- Task delegation
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Performance evaluation
- Strong leadership
- Supervisory experience
- Safety awareness
- Stock rotation
- Equipment maintenance
- Quality assurance
- Analytical skills
- Professionalism
- Continuous improvement
Languages
English
Full Professional
Certification
Tobacco Merchant Certificate
Timeline
Night Shift Supervisor
Vape O2
03.2025 - Current
Delivery Driver
Domino's Pizza
01.2024 - 12.2024
Automotive Detailer
Ciocca Dealerships
12.2022 - 12.2023
Automotive Detailer
Burns Auto Group
08.2020 - 10.2022
Automotive Detailer
To The Tee Auto
06.2017 - 06.2020
Penn Treaty