Earl Carter III
Pittsburgh,Pa
Summary
Dynamic security professional with a proven track record at Allied Universal Security Services, excelling in team leadership and customer service. Skilled in cash handling and conflict resolution, I effectively trained staff and enhanced operational efficiency, fostering a positive work environment and ensuring compliance with safety protocols. Committed to delivering exceptional service and maintaining high standards.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Diligent [Desired Position] with proven track record in managing team operations and ensuring smooth workflow. Successfully led teams in meeting objectives while maintaining high standards of quality and efficiency. Demonstrated leadership and problem-solving skills in dynamic environments.
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
7
7
years of professional experience
Work History
Shift Leader
Allied Universal Security Services
07.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Field Supervisor
St. Mortiz Security
02.2022 - 06.2024
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
Site Supervisor
Allied Universal Security Services
02.2018 - 02.2022
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
Education
High School Diploma -
Penn Hills Senior High School
Pittsburgh, PA06-2008
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team supervision
- Team collaboration and leadership
- Flexible schedule
- Conflict resolution
- Staff education and training
- Staff supervision
- Staff training and development
Timeline
Shift Leader
Allied Universal Security Services
07.2024 - Current
Field Supervisor
St. Mortiz Security
02.2022 - 06.2024
Site Supervisor
Allied Universal Security Services
02.2018 - 02.2022
High School Diploma -
Penn Hills Senior High School
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