Summary
Overview
Work History
Education
Skills
Timeline
Generic

Earl Tibbs

Pittsburgh

Summary

Dynamic operations leader with extensive experience at PNC Bank, excelling in team building and business process reengineering. Proven track record in optimizing workflows and enhancing productivity, while fostering a culture of continuous improvement. Adept at managing large-scale projects and implementing data-driven strategies to drive operational excellence and employee engagement.

Overview

16
16
years of professional experience

Work History

VP of Operations

PNC Bank
09.2021 - 08.2025
  • Supported daily operations by learning process workflows and safety protocols.
  • Assisted in managing supply chain logistics to optimize inventory levels.
  • Adapted quickly to new operational tools and systems for enhanced efficiency.
  • Collaborated with team members to ensure compliance with safety regulations.
  • Participated in training sessions to improve understanding of operational best practices.
  • Executed routine tasks with attention to detail, ensuring accuracy in documentation.
  • Contributed to process improvement discussions, offering insights for operational enhancements.
  • Engaged in cross-functional communication to support project implementation goals.
  • Managed large-scale projects, ensuring timely completion within budget constraints.
  • Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
  • Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
  • Instituted risk management protocols to proactively address potential issues before they escalated into major problems affecting business operations or customer satisfaction levels.
  • Fostered a culture of continuous improvement within the organization by implementing best practices in operations management and providing ongoing training for staff members.
  • Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
  • Developed cross-functional teams to foster collaboration, resulting in increased productivity and performance.
  • Implemented data-driven strategies to identify areas of improvement and drive continuous process optimization.
  • Implemented an effective workforce planning strategy, balancing staffing needs with budgetary constraints while maintaining optimal employee engagement levels.
  • Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reported issues to higher management with great detail.

Branch Manager

PNC Bank
07.2019 - 09.2021
  • Led branch operations to enhance customer service and satisfaction levels.
  • Managed team performance through coaching, training, and development initiatives.
  • Analyzed financial reports to identify trends and develop strategic growth plans.
  • Implemented process improvements to streamline branch workflows and increase efficiency.
  • Cultivated relationships with clients to drive business development and retention efforts.
  • Oversaw compliance with banking regulations and internal policies to mitigate risks.
  • Coordinated staff schedules to optimize productivity and service availability.
  • Evaluated branch performance metrics to inform decision-making and resource allocation.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.
  • Consulted customers to boost product sales and services.
  • Examined customer loan applications for loan approvals and denials.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
  • Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
  • Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
  • Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
  • Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
  • Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Pioneered adoption of mobile banking services, expanding customer access and convenience.
  • Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
  • Complied with established internal controls and policies.
  • Developed strategic plans for day-to-day financial operations.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

Assistant Branch Manager

PNC Bank
07.2018 - 07.2019
  • Supervised daily branch operations, ensuring compliance with policies and procedures.
  • Trained and mentored staff on customer service best practices and sales techniques.
  • Managed inventory levels, coordinating with suppliers to maintain optimal stock availability.
  • Developed scheduling strategies to enhance team efficiency and customer satisfaction.
  • Implemented process improvements that streamlined operations and reduced wait times for customers.
  • Conducted performance evaluations, providing constructive feedback to support employee development.
  • Analyzed branch performance metrics, identifying trends to inform strategic decision-making.
  • Collaborated with upper management on initiatives aimed at increasing branch profitability and service excellence.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
  • Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Implemented process improvements to increase productivity.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
  • Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
  • Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
  • Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
  • Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
  • Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
  • Developed strong relationships with key clients, contributing to significant growth in business revenue.
  • Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problem solving.
  • Played a key role in growing the branch''s loan portfolio through proactive client outreach and relationship management efforts.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Created financial dashboards to provide insights into key performance indicators.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Maintained friendly and professional customer interactions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Examined customer loan applications for loan approvals and denials.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Developed strategic plans for day-to-day financial operations.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

Branch Sales Service Associate

PNC Bank
11.2015 - 07.2018
  • Delivered exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Managed daily branch operations, ensuring compliance with policies and procedures.
  • Assisted customers with account openings, transactions, and service requests to enhance satisfaction.
  • Collaborated with team members to streamline processes, improving efficiency within the branch.
  • Promoted bank products and services tailored to individual client needs, driving sales growth within the branch.
  • Established a reputation for excellence in customer service, resulting in increased repeat business and word-of-mouth referrals.
  • Identified cross-selling opportunities during routine transactions, increasing overall revenue generation for the branch.
  • Developed customized solutions for clients'' financial needs through active listening skills and a thorough understanding of bank products/services offerings.
  • Resolved customer complaints in a timely manner, ensuring satisfaction and maintaining a strong reputation for the branch.
  • Contributed to a positive work environment through effective communication, teamwork, and problem-solving skills.
  • Supported management decisions by gathering relevant data and presenting concise reports on branch performance metrics.
  • Reduced customer wait times by streamlining processes at teller stations for faster transaction completion.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

District Sales Manager

Sprint
06.2015 - 06.2016
  • Developed and executed sales strategies to achieve district revenue goals.
  • Analyzed market trends to identify growth opportunities within assigned territory.
  • Trained and mentored sales team to enhance product knowledge and customer engagement.
  • Collaborated with cross-functional teams to streamline operations and improve service delivery.
  • Conducted performance evaluations, providing constructive feedback to optimize individual contributions.
  • Implemented promotional campaigns to drive customer awareness and increase market share.
  • Monitored competitor activities, adjusting tactics to maintain competitive edge in the market.
  • Established strong relationships with key clients, fostering loyalty and repeat business.
  • Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
  • Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
  • Increased sales revenue by developing and implementing effective sales strategies for the district.
  • Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
  • Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
  • Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
  • Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
  • Streamlined operations by collaborating with cross-functional teams to address challenges and improve processes.
  • Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
  • Delivered timely reports on sales activities to senior leadership for informed decision-making processes.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Championed a customer-first approach within the team, ensuring all representatives understood their impact on overall customer satisfaction and retention.
  • Managed change effectively during organizational restructuring or product launches, minimizing disruption on the team''s performance.
  • Implemented innovative marketing campaigns, resulting in increased brand visibility and customer engagement.
  • Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed accounts to retain existing relationships and grow share of business.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Prepared sales presentations for clients showing success and credibility of products.

Sales Representative

Sprint
02.2010 - 06.2015
  • Developed and maintained strong customer relationships to enhance client satisfaction.
  • Executed sales strategies to achieve monthly targets and drive revenue growth.
  • Conducted product demonstrations and provided detailed information to prospective clients.
  • Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
  • Led initiatives for upselling services, enhancing overall customer value and retention rates.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Education

Certificate of Technical Studies - Computer And Information Sciences

ITT Technical Institute
Pittsburgh

Skills

  • Team building and motivation
  • Operations management
  • Organizational development
  • Production scheduling
  • Capacity planning
  • Workforce planning
  • Business process reengineering
  • Cross-functional team leadership
  • Operations oversight
  • Business development
  • Staff management
  • Business planning

Timeline

VP of Operations

PNC Bank
09.2021 - 08.2025

Branch Manager

PNC Bank
07.2019 - 09.2021

Assistant Branch Manager

PNC Bank
07.2018 - 07.2019

Branch Sales Service Associate

PNC Bank
11.2015 - 07.2018

District Sales Manager

Sprint
06.2015 - 06.2016

Sales Representative

Sprint
02.2010 - 06.2015

Certificate of Technical Studies - Computer And Information Sciences

ITT Technical Institute

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Earl Tibbs