Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eddie Parker

Philadelphia

Summary

Proven track record in the collections industry, notably with Td Bank, where I streamlined loan processing, enhancing client satisfaction. Expert in negotiation and skip tracing, I excel in converting complex financial data into understandable formats, significantly improving payment compliance and operational efficiency. My professionalism and ethical approach underpin all achievements. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

12
12
years of professional experience

Work History

  • Processed payments and applied to customer balances.

Collections Specialist

NCB Management Services Inc.
03.2016 - Current
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Implemented effective strategies to improve customer payment compliance through negotiation of mutually acceptable repayment plans.
  • Processed payments and applied to customer balances.

Home Equity Loan Processor

Td Bank
01.2013 - 02.2016
  • Processed payments and applied to customer balances.
  • Maintained organized electronic filing systems, allowing for easy retrieval of loan documents as needed.
  • Improved client satisfaction by accurately processing home equity loan applications in a timely manner.
  • Assisted borrowers in understanding complex financial information, simplifying the home equity loan process for them.
  • Streamlined communication between departments, ensuring smooth progress of loan applications from origination to closing.

Education

Bachelor of Arts - Political Science

Morris Brown College
Atlanta, GA

Criminal Justice

John Marshall Law School - Atanta
Atlanta, GA

Skills

  • Mortgage industry knowledge
  • Skip tracing techniques
  • Strong negotiation skills
  • Professionalism and Ethics

Timeline

Collections Specialist

NCB Management Services Inc.
03.2016 - Current

Home Equity Loan Processor

Td Bank
01.2013 - 02.2016

Bachelor of Arts - Political Science

Morris Brown College

Criminal Justice

John Marshall Law School - Atanta
Eddie Parker