EDGAR ARIEL HIDALGO GUERRA
Bagala, Boquerón
Summary
Skilled ESL Instructor versed in using effective and efficient methods of teaching while focusing on individual student needs. Experience teaching ESL at elementary and middle school grade levels for students from different cultural backgrounds. Leverages positive, affirming approaches to encourage learning and assimilation.
With 3+ years of experience in route planning and transportation, I possess a wealth of skills in this field. My track record demonstrates a commitment to safe and efficient vehicle operations, consistently prioritizing client satisfaction. This dedication is evident in my exceptional client satisfaction scores.
Overview
8
8
years of professional experience
Work History
Dump Truck Driver
Transportes Irving Castrejon
01.2023 - 10.2024
- Operated vehicles according to local, regional and federal transportation regulations.
- Developed and established good relationships with customers by delivering prompt and courteous service with clear communication.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Hauled materials for road construction, large industrial use, construction in general
English as a Second Language (ESL) Teacher
CEDLITS
06.2024 - 08.2024
- Developed activities and integrated technology to diversify instruction.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Educated students in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Educated students in basics of American English phonetics.
Teaching Internship for Postgraduate Studies
Colegio Daniel Octavio Crespo
06.2023 - 08.2023
- Enrolled as a practitioner teacher with students of 10th Grade for a full month in which a had to do everything from the lesson planning to the delivery of the classes requiring students to complete the assignments in order for me to collect grades and give them to the mentor professor.
Interpreter Services Coordinator
Squads Abroad and Global Brigades Inc.
01.2019 - 07.2022
- Attended training programs to improve professional knowledge and interpretation skills.
- Interpreted spoken and written languages other than English and vice versa.
- Maintained message content, tone, and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Coordinador
Squads Abroad
01.2021 - 01.2022
- Delegated tasks to administrative support staff to organize and improve efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Followed NGO's itinerary and appointments to meet client satisfaction
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Built highly-efficient administrative team
Costumer Service Representative
SITEL Worldwide
10.2020 - 02.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
Dump Truck Driver
CADASA Sugar Factory
01.2018 - 04.2018
- Operated with safety and skill to avoid accidents and delays.
- Maneuvered diverse vehicles on lots with obstacles and limited space.
- Inspected truck equipment and supplies such as tires, lights, brakes, gas, oil, and water.
Equine Therapist Assitant
Equino-Terapia Panamá S.A
06.2017 - 10.2017
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Tracked progress according to goals for interventions.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
- Provided individual and group therapy sessions to patients suffering from mental health issues.
Medical Brigades Interpreter
Global Brigades Inc.
01.2017 - 03.2017
- Maintained message content, tone, and emotion as closely as possible.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
Education
Master of Arts - English Didactics With Emphasis in Online Teaching
Universidad Tecnologica Oteima
David, Panama05-2024
Associate of Arts - Teaching English As A Second Language
Universidad Tecnologica Oteima
David, Panama10-2023
Secondary Education Professor Emphasis in English - Bilingual Education
UNIVERSIDAD AUTONOMA DE CHIRIQUI
David, Panama10-2023
Teaching Internship - Bilingual Education
Daniel Octavio Crespo High School
Bugaba, Panama08-2023
Bachelor of Arts - English-as-a-Second-Language Education
UNIVERSIDAD AUTONOMA DE CHIRIQUI
David, Panama08-2020
High School Diploma -
Colegio Daniel Octavio Crespo
Bugaba, Panama12-2015
English Intensive Course - English-as-a-Second-Language Education
U.S Embassy
Panama City, Panama12-2014
240 Hours Intensive English Course Certificate - English Language
Gabriel Lewis Galindo Foundation
Bugaba11-2013
Middle School Certificate -
Divala Junior High Shool
Divala, Alanje12-2012
Skills
- Student needs assessment
- Online teaching
- Student motivation
- Interactive learning
- Teaching strategies
- English tutoring
- Language proficiency
- Teacher education
- Cross-cultural communication
- Vocabulary enrichment
- Program development
Workreferences
- Irving Castrejòn, 6536-7897, Propietario de Transportes Irving Castrejón
- Beatriz Recalde, 6154-4209, Recursos Humanos de Global Brigades
- Julio Granados, +505 8665-0902, Encargado de Programas WASH en Global Brigades
- Aurelia Dorbs, 6234-4828, Sitel Panamá (Foundever)
Personal Information
- ID Number: 4-790-773
- Age: 27
- Date of Birth: 09/03/97
- Marital Status: Single
Languages
Spanish
Native language
English
Advanced
C1
Timeline
English as a Second Language (ESL) Teacher
CEDLITS
06.2024 - 08.2024
Teaching Internship for Postgraduate Studies
Colegio Daniel Octavio Crespo
06.2023 - 08.2023
Dump Truck Driver
Transportes Irving Castrejon
01.2023 - 10.2024
Coordinador
Squads Abroad
01.2021 - 01.2022
Costumer Service Representative
SITEL Worldwide
10.2020 - 02.2021
Interpreter Services Coordinator
Squads Abroad and Global Brigades Inc.
01.2019 - 07.2022
Dump Truck Driver
CADASA Sugar Factory
01.2018 - 04.2018
Equine Therapist Assitant
Equino-Terapia Panamá S.A
06.2017 - 10.2017
Medical Brigades Interpreter
Global Brigades Inc.
01.2017 - 03.2017
Master of Arts - English Didactics With Emphasis in Online Teaching
Universidad Tecnologica Oteima
Associate of Arts - Teaching English As A Second Language
Universidad Tecnologica Oteima
Secondary Education Professor Emphasis in English - Bilingual Education
UNIVERSIDAD AUTONOMA DE CHIRIQUI
Teaching Internship - Bilingual Education
Daniel Octavio Crespo High School
Bachelor of Arts - English-as-a-Second-Language Education
UNIVERSIDAD AUTONOMA DE CHIRIQUI
High School Diploma -
Colegio Daniel Octavio Crespo
English Intensive Course - English-as-a-Second-Language Education
U.S Embassy
240 Hours Intensive English Course Certificate - English Language
Gabriel Lewis Galindo Foundation
Middle School Certificate -
Divala Junior High Shool
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