EDGAR PIMENTEL
Panama City
Summary
Results-driven Industrial Engineer with over 7 years of experience in revenue management and commercial strategy. Proven track record in leading strategic initiatives to enhance commercial performance, optimizing resource allocation, and driving customer engagement. Adept at developing and implementing best practices for sales force effectiveness, market expansion, and digital transformation. Strong proficiency in analyzing key performance indicators and navigating complex datasets to provide actionable insights.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Revenue Management Coordinator
Copa Airlines
06.2022 - Current
- Guided a revenue management team of 4+ Analysts to exceptional accomplishments across South America and the Caribbean, including pivotal markets like Colombia, Ecuador, Venezuela, Peru, Cuba and Puerto Rico, obtaining revenues over 750 million USD, and successfully exceeding company's forecast by 4% (+20 million USD).
- Revamped the airline's strategy for the business cabin product by aligning the commercial initiatives of multiple departments, resulting in revenue improvements over 10% (+40 million USD) year over year, for two consecutive years.
- Implemented channel differentiation strategies, elevating direct channel penetration by over 10%, resulting in savings over 10 million USD .
- Successfully Developed 10+ dashboards, thus improving our data visualization experience, resulting in year over year improvements of our main key performance indicators.
Revenue Management Analyst
Copa Airlines
08.2019 - 05.2022
- Maximized Copa Airlines revenue by optimizing inventory availability and fares, leveraging historical data, and future demand forecasts. Effectively managed 10+ city markets, including important stations in countries such as Argentina, Chile, Colombia, Uruguay and Ecuador, which generated over 500 million USD.
- Developed and executed 15+ business strategies in collaboration with other departments to ensure commercial goals were met, including market share performance, passenger numbers, and revenue per passenger.
- Effectively adapted to the reduction and subsequent expansion of our network due to the pandemic. Including the implementation of re-launch strategies in 20+ markets.
- Successfully supported the transition of the revenue management system, including the participation on key steps such as data validation, implementation and post implementation monitoring.
Quality Assurance Auditor
Copa Airlines
06.2016 - 08.2019
- Ensured Copa Airlines' adherence to aviation industry standards and regulations through periodic evaluation of all operational activities, performing 30+ internal audits both locally and across the america region.
- Developed the operational audit plan for 2018 and 2019, including creating schedules for on-site audits and controlling an operational budget over $100,000 USD.
- Served as liaison between Copa Airlines and local authorities on Quality Assurance matters throughout 2019, resulting in full compliance with local regulations through that year.
- Enhanced processes within Copa Airlines Quality Assurance department by revising Operational Manuals and Standards of Operations, and implementing new procedures within the Aviation Quality (AQD) System.
- Successfully completed 2 IATA Operational Safety Audits (IOSA), ensuring the company the highest standard in aviation safety and security.
Project Analyst
ENSA
01.2015 - 06.2016
- Responsible for the supervision of 30+ Electrical Works within the Projects Department. Monitored 5+ Vendors in order to assure fulfillment of key performance indicators.
- Analyze projects development aiming to provide valuable insight regarding time and quality metrics. In charge of approving projects results by performing field visits and reviewing adequate documentation.
- Provided weekly reports to managers in the Project Department, with the intention of evaluating the performance of the different vendors employed by the company.
- Reviewed 5+ vendor’s contracts, suggesting performance based adjustments.
Education
Master's Degree in Engineering Management -
University of Louisville | Quality Leadership University
Panama11.2018
Bachelor of Science in Industrial and Management Engineering -
Universidad Católica Santa María La Antigua (USMA)
Panama06.2016
Skills
Technical Skills
Tableau Desktop, Tableau Prep Builder, Data Analytics, Microsoft Office, SQL for database manipulation
Soft Skills
Leadership, Integrity, Adaptability, Empathy, Influence, Public Speaking, Presentation
Results Oriented, Action-Oriented, Relationship-Builder, Team Player
Languages
Spanish (native), English (advanced)
Career Interest
Problem-Solving, Strategy Implementation, Saving Programs, Mentoring
Operations
Process Mapping and Creation, Process Optimization, KPI Implementation and Monitoring, Market Research and Analysis, Customer Segmentation Strategies, Digital Transformation Initiatives, Strategic Planning and Execution, Go-To Market Strategies and Implementation
Management
Project Management, Change Management, Stakeholders Engagement, Strategy Execution, Process Improvement, Resource Allocation
Certification
- Diploma course in Project Management - USMA
- Advanced Excel Certification - SmartPro Academy
- ISO 9001:2015 Quality Management System - SGS
Timeline
Revenue Management Coordinator
Copa Airlines
06.2022 - Current
Revenue Management Analyst
Copa Airlines
08.2019 - 05.2022
Quality Assurance Auditor
Copa Airlines
06.2016 - 08.2019
Project Analyst
ENSA
01.2015 - 06.2016
Master's Degree in Engineering Management -
University of Louisville | Quality Leadership University
Bachelor of Science in Industrial and Management Engineering -
Universidad Católica Santa María La Antigua (USMA)
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