Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Edgar Scholl

Boyertown,PA

Summary

Experienced IT Professional with comprehensive background in both civilian and government IT operations over the last 3+ years. Currently working on the servicedesk fulltime as a civilian ready to move beyond the fundamentals. Simultaneously serving in the military providing more advanced support in network and security maintenance. Excellent reputation of expertise in user support and incident management. Looking to advance my career into a Cybersecurity role with the opportunity to improve my skills in network security using a magnitude of different and new tools. Demonstrated passion in time spent outside of work to build on skill sets by obtaining security certifications, working in Linux with TryHackMe, building home labs with ProxMox, and self-teaching how to code in Java.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Information Technology Specialist

Pennsylvania Army National Guard
01.2022 - Current
  • Maintaining active Secret Clearance.
  • Ensured data security, implementing encryption measures and access controls for sensitive information.
  • Remediated complex hardware and software issues achieve 95% network up-time on critical aviation missions.
  • Configured TACLANEs for encryption using CIK keys.
  • Managed PKI using Firefly and PPK keys for symmetric and asymmetric encryption.
  • Baselined and updated Cisco router/switch configurations with TFTP servers.
  • Configured CUCM parameters for dynamic IP address distribution to Cisco VoIP phones to reduce deployment time.
  • Supported 100+ users with SIPR/NIPR network access.
  • Managed and configured Cisco routers and T3 switches with PuTTY and SSH to ensure connectivity between users on data and voice VLANs.
  • Created documentation on network and hardware changes and how to setup/operate equipment for other soldiers.

IT Service Desk

Penske Truck Leasing
09.2023 - Current
  • Leveraged technical expertise to swiftly and accurately address customer concerns by troubleshooting hardware, software, and networking issues for effective resolution.
  • Resolved over 500 tickets monthly with first-contact resolution rate of over 85%.
  • Conducted remote troubleshooting for Windows 10 and 11 operating systems as well as virtual images, ensuring swift resolution or appropriate escalation of technical issues.
  • Utilized Microsoft Entra, Intune, and WorkspaceOne for systems verification and MDM.
  • Communicated effectively with different engineering teams to assist in resolving issues outside my scope of permissions.
  • Monitored and analyzed Citrix Director logs and session data for anomalous behavior in virtual machines.
  • Conducted root cause analysis of security incidents using Splunk logs, aiding in lockout remediation.

Computer Operator (Tier II)

TekSynap (Defense Logistics Agency)
05.2023 - 04.2024
  • Managed and prioritized 250+ tickets monthly in ServiceNow while achieving 100% monthly closure rate.
  • Demonstrated strict adherence to guidance and SOPs provided by contract and government leadership, resulting in 100% compliance with project requirements.
  • Prioritized, imaged, maintained, and supported Windows 10 and 11 operating systems.
  • Diagnosed and resolved software, hardware, VDI, and VPN issues in accordance with the OSI model utilizing help from several different support teams.
  • Utilized Active Directory to rectify attribute and object errors to resolve issues with accounts.
  • Installed variety of software to include SAP, Oracle, CAD.
  • Conducted troubleshooting on SIPR hardware with administrative credentials in DoD network environment.

Education

Bachelor of Arts - Health Sciences, Minor in Business

Gettysburg College
Gettysburg, PA
01.2019

Skills

  • DoD Secret security clearance
  • Tools: Wireshark, DirBuster, Nessus, Nmap, Active Directory, Citrix XenCenter (bare metal management), Metasploit, PuTTY, VSCode, VMWare, Hyper-V
  • Operating Systems: Windows (11, Server 2012-2022), Linux (Ubuntu, Kali), ProxMox
  • Languages: Java, PowerShell

Certification

  • Security+ | CompTIA | 2023
  • CySA+ | CompTIA | 2024
  • CEH | Ecouncil | 2024

Timeline

IT Service Desk

Penske Truck Leasing
09.2023 - Current

Computer Operator (Tier II)

TekSynap (Defense Logistics Agency)
05.2023 - 04.2024

Information Technology Specialist

Pennsylvania Army National Guard
01.2022 - Current

Bachelor of Arts - Health Sciences, Minor in Business

Gettysburg College

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Edgar Scholl