Edie Hartman
Bethel Park,PA
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
CBRE
Pittsburgh & West Virginia
12.2024 - Current
- Direct real estate operations and workplace programs across multiple regions, ensuring alignment with corporate objectives and service level expectations.
- Oversee vendor relationships to optimize cost and efficiency.
- Develop training programs to elevate staff performance and align with organizational goals.
- Analyze operational data to identify trends, driving strategic decisions for resource allocation and utilization.
- Mentor junior staff, promoting knowledge sharing and professional development within the operations team.
- Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Lead hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyze and report on key performance metrics to senior management.
- Achieve higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Direct initiatives to improve work environment, company culture or overall business strategy.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Implemented sustainability initiatives, reducing environmental impact.
- Through frequent review of business plans and people and business resources with producer team, Implement business strategies to increase revenue, and effectively target new markets.
- Collaborate with internal stakeholders and external service providers to assess real estate needs and implement innovative workplace strategies.
- Monitor compliance with international real estate standards, policies, and best practices.
Operations Manager
Cushman & Wakefield U.S., Inc.
Pittsburgh, PA
03.2022 - 11.2024
- Oversaw operational processes for brokerage and property services, ensuring compliance and efficiency across multiple locations.
- Managed vendor performance and implemented workplace strategies to improve service delivery and cost-effectiveness.
- Supported lease administration and transaction coordination for commercial clients, aligning property solutions with business objectives.
- Led change management initiatives during corporate acquisitions, maintaining continuity and operational excellence.
Brokerage Operations Coordinator
Specialty Group
Pittsburgh, PA
03.2019 - 01.2020
- Assisted in real estate transactions and lease administration, ensuring accuracy and timely execution.
- Coordinated with brokers and clients to align property solutions with strategic goals.
Director of Sales
Serendipity Labs
Pittsburgh, PA
01.2006 - 03.2019
- Negotiated lease agreements and managed site selection for new locations, driving occupancy and revenue growth.
- Developed and executed workplace strategies to enhance client experience and operational efficiency.
Director of Business Development
Grant Street Associates, Inc.
Pittsburgh, PA
01.2006 - 03.2019
- Led business development initiatives for commercial real estate services, including tenant representation and investment strategies.
- Established new lease administration service line supporting multi-market accounts with over 100 locations across the Americas.
Education
Bachelor of Science - Journalism & Public Relations
Ohio University
Athens, OHAccomplishments
Commercial Real Estate Women (CREW) Pittsburgh, 2026 President
Pittsburgh Business Times 2026 Woman of Influence Honoree
Certification
- Licensed Real Estate Salesperson, Commonwealth of Pennsylvania
- Notary Public, Commonwealth of Pennsylvania
- Pennsylvania Women Work, Ambassador Council and 3 Cups of Coffee Mentor
- American Heart Association, Go Red! for Women 2026 Campaign team
Timeline
Operations Manager
CBRE
12.2024 - Current
Operations Manager
Cushman & Wakefield U.S., Inc.
03.2022 - 11.2024
Brokerage Operations Coordinator
Specialty Group
03.2019 - 01.2020
Director of Sales
Serendipity Labs
01.2006 - 03.2019
Director of Business Development
Grant Street Associates, Inc.
01.2006 - 03.2019
Bachelor of Science - Journalism & Public Relations
Ohio University