Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edmund Granados

Wormleysburg, Pa

Summary

Dynamic Attractions Operator at Hershey Entertainment & Resorts, recognized for exceptional customer service and effective crowd management. Leveraged technical aptitude and emergency response readiness to enhance guest safety and satisfaction. Achieved a seamless operation through routine equipment maintenance and collaborative teamwork, ensuring a memorable experience for all visitors.

Overview

1
1
year of professional experience

Work History

Attractions Operator

Hershey Entertainment & Resorts
11.2024 - Current
  • Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
  • Contributed to a positive work environment by collaborating effectively with team members and supervisors.
  • Ensured the safety of all guests by closely monitoring attraction operations and responding quickly to any issues or concerns.
  • Conducted routine maintenance checks on attractions equipment, ensuring proper functioning and minimizing downtime due to repairs.
  • Managed crowd control during peak times, implementing strategies to alleviate congestion and ensure that guests had an enjoyable experience throughout their visit.
  • Contributed to a high level of guest satisfaction by consistently providing friendly, professional service in all interactions.

Education

High School Diploma -

Home School
Wormleysburg, Pa
05-2024

Skills

  • Patience and empathy
  • Creativity and innovation
  • Emergency response readiness
  • Equipment operation proficiency
  • Technical aptitude
  • Queue management
  • Customer service
  • Safety procedures

Languages

English
Native or Bilingual
Japanese
Limited Working

Timeline

Attractions Operator

Hershey Entertainment & Resorts
11.2024 - Current

High School Diploma -

Home School

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Edmund Granados