Edward Householder Jr.
Pittsburgh
Summary
Dynamic retail professional with strong customer service skills, experienced in staff training and employee scheduling. Committed to creating welcoming environments and enhancing guest experiences.
Overview
13
13
years of professional experience
Work History
Usher
PPG Paints Arena
Pittsburgh
08.2018 - Current
- Guided guests to their seats while maintaining a welcoming atmosphere.
- Monitored audience behavior to uphold venue policies and standards.
- Answer questions from guests about the event & Arena amenities.
- Assisted patrons with handicaps to appropriate seating.
- Maintained positive working relationship with fellow staff and management.
50/50 Raffle Ticket Seller
Pittsburgh Steelers
Pittsburgh
05.2016 - Current
- Sold raffle tickets to enthusiastic fans during home games.
- Engaged with patrons to promote ticket sales and enhance experience.
- Addressed customer inquiries with professionalism and enthusiasm during events.
Host
Pittsburgh Pirates
Pittsburgh
04.2013 - Current
- Guided guests to their seats while maintaining a welcoming atmosphere.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Provided assistance to people with disabilities who require special accommodation.
- Monitored audience behavior to uphold venue policies and standards.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Recognized security risks to properly handle situations.
Retail Store Manager
Premier Imaging & Camera
Pittsburgh
11.2012 - Current
- Managed daily store operations to ensure optimal customer service experiences.
- Supervised staff training and support, enhancing overall team performance.
- Prepared weekly schedules to maintain proper floor coverage within fiscal guidelines.
- Balanced sales, reconciled cash, and completed bank deposits for opening and closing duties.
- Updated and maintained store signage and displays to reflect current promotions.
- Coordinated daily operations, including staff scheduling and customer service strategies.
Education
High School Diploma -
Mckeesport Area High School
McKeesport, PA06-1993
Skills
- Retail operations
- Customer service
- Staff training
- Employee scheduling
- Quality assurance
Timeline
Usher
PPG Paints Arena
08.2018 - Current
50/50 Raffle Ticket Seller
Pittsburgh Steelers
05.2016 - Current
Host
Pittsburgh Pirates
04.2013 - Current
Retail Store Manager
Premier Imaging & Camera
11.2012 - Current
High School Diploma -
Mckeesport Area High School