Edward Johnson
Sarver
Summary
Dynamic leader with proven expertise in inventory management and customer service, honed at M&K Truck Centers and Beacon Auto Parts. Excelled in streamlining operations, enhancing inventory accuracy, and boosting customer satisfaction. Skilled in invoice processing and fostering positive vendor relations. Achieved significant improvements in efficiency and service quality, demonstrating a commitment to excellence and innovation.
Knowledgeable management associate with strong background in managing parts inventory and optimizing supply chain operations. Successfully implemented inventory control measures, ensuring availability and reducing downtime. Demonstrated efficiency in vendor negotiations and team leadership.
Overview
34
34
years of professional experience
Work History
Parts Manager
M&K Truck Centers
06.1993 - 12.2024
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
Store Manager
Beacon Auto Parts
01.1991 - 05.1993
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma -
Hempfield Area
Greensburg, PA05-1980
Skills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Vendor relations
- Inventory auditing
- Returns processing
- Forklift operation
Timeline
Parts Manager
M&K Truck Centers
06.1993 - 12.2024
Store Manager
Beacon Auto Parts
01.1991 - 05.1993
High School Diploma -
Hempfield Area
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