Edward Ricci, Jr
Pittsburgh
Summary
Dynamic Field Service Technician with a proven track record at Doing Better Business, excelling in technical troubleshooting and customer service. Recognized for exceptional problem-solving abilities and effective communication, I consistently ensure equipment maintenance and inventory management meet high standards, driving project success and enhancing customer satisfaction.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Field Service Technician
Doing Better Business
Pittsburgh
09.1991 - Current
- Completed scheduled appointments on time to drive quality service.
- Maintained customer records and updated software applications as required.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated equipment and machinery according to safety guidelines.
Skills
- Equipment maintenance
- Technical troubleshooting
- Customer service
- Inventory management
- Team collaboration
- Safety compliance
- Problem solving
- Effective communication
Certification
- Factory certified on Sharp, Rico and HP products
- Proficient in repairing coin boxes, vend a cards, timeclocks, and paper shredders
Timeline
Field Service Technician
Doing Better Business
09.1991 - Current
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