Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

EDWARD SABORIO

Altoona

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Alpha Assembly Solutions
Altoona
10.2003 - 06.2022
  • Full customer support and trouble shooting as listed below .... (in both English and Spanish communications) ...
    1.) Process purchase orders from clients who are purchasing solder in various forms.
    2.) Manage the deadlines for the completion of purchase orders either to meet a delivery date or to expedite in an emergency situation to ensure that the production line(s) continue without any breaks in the production line.
    3.) Provide verbal communication from various departments within the company to clients in a timely manner, and update all managers of any situation(s) that require immediate attention.
    4.) Provide clients with electronic documentation that supports the requirements per state, local, and federal standards, such as production LOT(s) data, OSHA, SDS, MSDS, and QA - Quality Assurance.
    5.) Confirm and support outside clients' requirements to ensure they are able to support their end clients as well with our documentation.
    6.) Support our affiliate partners, globally located, with all listed above.
    **** Clients include manufacturing facilities such as .....
    Federal-state level / military / space / health field equipment production. Main territories included: Texas, Mexico, Central America, Puerto Rico, and Europe.

Education

Associate of Arts - Business Management

American InterContinental University
Schaumburg, IL
02-2007

Skills

  • Customer service and support
  • Order processing and management
  • Regulatory compliance
  • Quality assurance
  • Communication skills

Certification

  • Six Sigma Green Belt Certified

Languages

Spanish
Professional

Timeline

Customer Service Representative

Alpha Assembly Solutions
10.2003 - 06.2022

Associate of Arts - Business Management

American InterContinental University

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