Edward Sandy
Sellersville
Summary
Dynamic Lead Senior Installer and Safety Officer at The Protection Bureau, recognized for optimizing workflows and enhancing customer satisfaction through expert troubleshooting and exceptional communication. Proven ability to streamline processes, reduce costs, and improve service quality, while fostering a collaborative team environment and delivering high-quality installations.
Overview
37
37
years of professional experience
Work History
Lead Senior Installer/ Safety Officer
The Protection Bureau
03.2009 - Current
- Optimized workflow by implementing innovative tools and techniques for faster installations.
- Effectively resolved conflicts among team members, maintaining a cohesive working environment conducive to productivity.
- Utilized analytical thinking skills in troubleshooting various installation challenges encountered on the job, leading to successful project completion.
- Stayed up-to-date on industry developments, applying cutting-edge techniques that improved overall service quality.
- Delivered high-quality workmanship consistently, contributing to an increase in positive customer reviews and referrals.
- Streamlined installation processes for increased efficiency and reduced labor costs.
- Assisted in the development of internal training programs that enhanced installer skillsets across the company.
- Improved client retention through exceptional communication skills and prompt resolution of post-installation issues.
- Enhanced customer satisfaction by ensuring timely and accurate installation of equipment and systems.
- Demonstrated adaptability by quickly learning new technologies or systems required for specific installations.
- I am currently a certified bucket truck and M.E.W.P instructor
- I currently hold safety certifications in OSHA30, fire prevention, basic fall prevention, basic fall awareness, basic respirator, confined space awareness, reasonable suspicion, drug and alcohol suspicion, blood and airborne pathogens and am the competent person for crystalline silica
- I am currently certified in these products: DMP, Bosch, Moose, FBI, Admeco. Aiphone, C-Cure, Amag, DSX, ITI, GE security, and alarm.com as well as some silent knight
Self Employed
Sandy Hill Security Systems Inc.
01.2001 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- sub-contracting to other companies
Operations Manager
Cw Security
02.2006 - 03.2009
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Service Manager
Holicong Security
02.2001 - 02.2006
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
Service Technician
The Protection Bureau
02.1996 - 02.2001
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Service Technician
Vector Security
02.1994 - 02.1996
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Installer Service Specialist
Altronixs Security
01.1992 - 02.1994
- Developed expertise in a diverse range of product installations, allowing for flexibility in assisting customers with various needs.
- Expedited service appointments by effectively managing a daily schedule of installations and repairs.
- Reduced callbacks by conducting thorough post-installation inspections to confirm proper functioning of equipment.
- installation and service of burgular, fire alarms and camera systems
Installer Service Specialist
Acurate Alarms and Communications
01.1989 - 01.1992
- Optimized workflow efficiency through continuous evaluation of current systems and implementation of necessary improvements.
- Built long-lasting professional relationships with clients through clear communication and excellent problem-solving skills.
- Increased client retention rates through consistent delivery of top-notch installation services that exceeded expectations.
- Streamlined installation processes by identifying areas for improvement in procedures or workflows.
- Installation and service of security system, camera systems, and telephone systems
Education
General
Abington High School
Abington, PA06-1987
Skills
- Expert troubleshooting
- Power tool operation
- Field service
- Electrical wiring
- Hardware maintenance
- Software configuration
- Equipment calibration
- Mechanical aptitude
- training
Timeline
Lead Senior Installer/ Safety Officer
The Protection Bureau
03.2009 - Current
Operations Manager
Cw Security
02.2006 - 03.2009
Service Manager
Holicong Security
02.2001 - 02.2006
Self Employed
Sandy Hill Security Systems Inc.
01.2001 - Current
Service Technician
The Protection Bureau
02.1996 - 02.2001
Service Technician
Vector Security
02.1994 - 02.1996
Installer Service Specialist
Altronixs Security
01.1992 - 02.1994
Installer Service Specialist
Acurate Alarms and Communications
01.1989 - 01.1992
General
Abington High School
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