Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Websites
References
Timeline
Generic

Edward Shelpman

Pittsburgh

Summary

Dynamic service manager with proven expertise in inventory management, employee training, and workflow optimization. Committed to enhancing operational efficiency and service quality through strong vendor relationships and effective problem-solving. Results-driven service manager with over 40 years of experience in overseeing daily operations and training staff. Expert in implementing inventory control systems that reduce waste and enhance customer satisfaction, ready to drive efficiency and quality in the next role. Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

Overview

45
45
years of professional experience
1
1
Certification

Work History

Owner, Service Manager

Keystone Coach Works Inc
Bethel Park
01.1981 - Current
  • Managed daily operations and staff schedules for smooth business functioning.
  • Trained new employees on company policies, procedures, and customer service standards.
  • Implemented inventory control systems to optimize stock levels and reduce waste.
  • Fostered relationships with vendors to ensure quality supplies and timely deliveries.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Managed daily operations of business, including hiring and training staff.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • I have worked at Keystone Coach since 1981. Have the knownledge and skills to do all handicap adaptations for mobilty vans.

Education

High School Diploma -

Bethel Park High School
Bethel Park, PA
05-1981

Skills

  • Inventory management
  • Employee training
  • Vehicle adaptations
  • Workflow optimization
  • Service quality assurance
  • Operational efficiency
  • Conflict resolution
  • Problem solving
  • Staff hiring
  • Quality management systems

Affiliations

  • Stock Racing
  • Bowling
  • Family Man

Accomplishments

  • Keystone Coach Works has been awarded for Customer 1st, President's Club and Customer Satisfaction for the last

30 years several times.

Certification

  • Braun Ability Service Master: electrical Diagnostics, Tools and Theory
  • Drive Master Adaptive Driving Equipment
  • B&D Independence Installation of Transfer Seat Bases
  • Sure Grip Featherlite Systems 2.0, Sure Switch 101, Hand Controls 101

Websites

References

References available upon request.

Timeline

Owner, Service Manager

Keystone Coach Works Inc
01.1981 - Current

High School Diploma -

Bethel Park High School

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Edward Shelpman