EDWARD T. MYERS
Chadds Ford
Summary
Dynamic operations leader with over 15 years of experience managing multi-site teams, P&L responsibilities, and enhancing customer experiences across services and the retail/automotive sectors. Proven track record in driving profitability, stabilizing operations during disruptions, and cultivating accountable, metrics-driven teams. Expertise in process redesign, inventory and workforce optimization, field service operations, and change leadership supports the implementation of effective operational strategies. Committed to leveraging strategic planning and resource management to achieve optimal performance and exceed organizational goals.
Overview
18
18
years of professional experience
Work History
Operations Manager
Dream Team
10.2024 - Current
- Increased gross profit 25% in three months via pricing discipline, job costing, and tech coaching.
- Shifted workforce to revenue-generating selling technicians; instituted ride-along coaching and SOPs.
- Raised maintenance-visit upsell rate with pre-call scripts, parts-on-truck standards, and tiered quotes.
- Built weekly KPI cadence (close rate, avg ticket, callbacks, first-time-fix, utilization) with scorecards.
Sales Representative (Ops-Heavy Services)
Sila Services
02.2019 - 10.2024
- Exceeded quarterly targets by 20% while partnering with Ops to reduce rework and smooth demand.
- Drove ~30% of leads via referrals using CX follow-ups; cut cancellation rates with expectation-setting scripts.
- Lead consultant for high-velocity & geothermal systems; scoping checklist reduced change orders.
- Piloted backlog/throughput board, improving scheduling transparency across sales/install/service.
General Manager
Garnet Volkswagen
01.2012 - 01.2019
- Achieved all-time highs in annual/monthly new-vehicle sales with a 48-day inventory supply.
- Maintained 95 CSI via delivery redesign, proactive follow-up, and recovery processes.
- Recruited/retained high-performing team (sales turnover
- Led customer-facing response during Volkswagen TDI crisis; earned Volkswagen Diamond Pin Award.
Sales Manager
Concordville Nissan
10.2007 - 01.2012
- Managed large team in high-volume store; delivered record-breaking new Nissan sales.
- Owned ordering/inventory controls aligned to local demand signals; sustained above-average CSI.
Education
B.S. - Business
Villanova University
Skills
- Profit and loss management
- KPI Dashboards
- Process Improvement (Lean)
- Strategic workforce development
- Field Service & Dispatch
- Customer Experience (CSI/NPS)
- Supply chain oversight
- Budgeting & Forecasting
- Vendor Management
- Risk & Compliance
- Sales process optimization
- CRM/ERP Adoption
Timeline
Operations Manager
Dream Team
10.2024 - Current
Sales Representative (Ops-Heavy Services)
Sila Services
02.2019 - 10.2024
General Manager
Garnet Volkswagen
01.2012 - 01.2019
Sales Manager
Concordville Nissan
10.2007 - 01.2012
B.S. - Business
Villanova University
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