Edwin Colon Morales
Philadelphia
Summary
Outgoing Wireless Sales Associate offering 10+ years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry. I excel in fast-paced environments, driving performance improvements with a focus on innovative customer service solutions.
Overview
5
5
years of professional experience
Work History
Mobile Expert
T-Mobile
06.2022 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Boosted sales performance with personalized recommendations tailored to each customer's unique needs.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Developed strong rapport with customers and created positive impression of business.
Retail Assistant Manager
T-Mobile
02.2020 - 06.2022
- Trained and developed new employees for ease of transition into team.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Exhibited excellent people skills during interaction with employees and customers.
Education
Bachelor of Science - Business Management And Marketing
Pennsylvania State University
Abington, PA12-2018
Skills
- Offline storage techniques
- Mobile device management
- Cross-platform proficiency
- Customer service
- Active listening
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Mobile Expert
T-Mobile
06.2022 - Current
Retail Assistant Manager
T-Mobile
02.2020 - 06.2022
Bachelor of Science - Business Management And Marketing
Pennsylvania State University
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