Microsoft 365
Edwin Miranda
Student
San Francisco, Panama.
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service Representative
Interdent
09.2023 - 05.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Alorica
06.2023 - 09.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Civil Engineering, Panama
Universidad Tecnológica De Panamá
Tumba Muerto 05.2001 -
High School Diploma -
I.P.T Jeptha B. Duncan
05.2001 -
Skills
- Report Generation
- Consultative Sales
- Data Collection
- Scheduling
- Data Entry
- Call Management
Software
Cisco systems
Vmware/Citrix
Timeline
Customer Service Representative
Interdent
09.2023 - 05.2024
Customer Service Representative
Alorica
06.2023 - 09.2023
Bachelor of Science - Civil Engineering, Panama
Universidad Tecnológica De Panamá
05.2001 -
High School Diploma -
I.P.T Jeptha B. Duncan
05.2001 -
Similar Profiles
Patricia DeanPatricia Dean
Dental Assistant, Chairside at InterdentDental Assistant, Chairside at Interdent
Edwin M. Miranda R.Edwin M. Miranda R.
Quality Assurance Lead at InterdentQuality Assurance Lead at Interdent
Melissa HerreraMelissa Herrera
Dental Office at InterdentDental Office at Interdent