Edwin M. Miranda R.
San Francisco
Summary
Quality assurance professional with proven track record of driving software quality and process improvements. Demonstrated success in leading cross-functional teams to deliver high-quality products.
Overview
2025
2025
years of professional experience
Work History
Quality Assurance Lead
Interdent
- Delivered prompt service to prioritize customer needs
- Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement.
- Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
- Collaborated with cross-functional teams to ensure seamless integration of QA efforts into product development lifecycle.
Customer Service Representative
Capital One
07.2024 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience
Credit Bureau Disputes Representative
Capital One
07.2024 - Current
- Review and investigate disputes raised by cardholders regarding unauthorized transactions, billing errors, or merchant-related issues
- Analyze account histories, transaction details, and supporting documentation to determine the validity of the claim
- Educate customers on credit card terms, security measures, and how to prevent unauthorized transactions
Education
Bachelor of Science - Law
Universidad De Panama
Panama12-2028
High School Diploma -
I.P.T Jeptha B. Duncan
12-2022
Skills
- Report Generation
- Consultative Sales
- Data Collection
- Scheduling
- Data Entry
- Call Management
- Quality metrics analysis
- Critical thinking
- In-depth technical knowledge
- Data entry
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Limited Working
Timeline
Customer Service Representative
Capital One
07.2024 - Current
Credit Bureau Disputes Representative
Capital One
07.2024 - Current
Quality Assurance Lead
Interdent
Bachelor of Science - Law
Universidad De Panama
High School Diploma -
I.P.T Jeptha B. Duncan
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