Edys Alberto Soto Montero
Panama,Panama
Summary
Detail-oriented Project Analyst with 7 years discovering and eliminating unforeseen pitfalls that derail projects and ruin budgets. Trained to quickly switch between projects' macro views and specific details to discover and correct specific problems while maintaining holistic project health. Dedicated to finding and eliminating inherent flaws in project planning that hurt both employees and finances.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Analyst
OMC Group
03.2023 - 08.2023
- Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.
- Built lasting and collaborative partnerships with individuals both within and outside of company.
- Collected data from diverse source formats.
- Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.
- Identified and resolved risk issues in project proposals, mitigating potential liability claims.
- Led integration of Customer Relationship Management (CRM) systems.
- Assessed clients' ongoing projects for potential issues, advising project managers on possible solutions and necessary precautions.
- Determined root cause of problems and issues to implement courses of action required to implement solutions.
- Wrote customized project proposals, taking into account customers' budgets, production schedules and business goals.
- Provided reports on aspects of ongoing projects such as interdepartmental synergy, redundancy, production bottlenecking and more.
- Created in-depth reports regarding important project data that was distributed to client on weekly basis.
- Devised standardized project management documentation to streamline future management of repetitive projects.
Service Delivery Specialist
Ricoh Panama
03.2019 - 10.2022
- Analyzed load-related documentation and completed and accurate records.
- Conducted daily mechanical, safety and emergency equipment checks for optimal performance.
- Transported and delivered items to clients or businesses safely.
- Obtained receipts and signatures for confirmation of delivered goods.
- Loaded and unloaded cargo to sustain integrity of goods delivered.
- Performed routine inspection and preventive care on assigned equipment and communicated defects and needed repairs to company personnel.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Associate of Science - Industrial Engineering
Universidad Interamericana De Panama
Panama12.2025
High School Diploma -
Saint Anthony School
Panama2015
Skills
- Microsoft Excel
- Microsoft Office 365
- CRM Salesforce
- Zendesk
- Dogma
- Microsoft Dynamics AX12
- AutoCAD basics
- Adobe Photoshop basics
- Adobe Premiere basics
- Adobe Illustrator basics
- Suit Google
- Project Management
- Project Analysis
- Inventory Management
Accomplishments
- Soy un apasionado por la mejora de proyectos con más de 5 años de experiencia en el campo del análisis de datos y gestión de proyectos en el sector de servicios administrativos internacionales
- Mi enfoque se centra en transformar datos en información significativa que impulse la toma de decisiones estratégicas y el éxito de los proyectos
- En mi rol actual como Analista de Proyectos, he demostrado mi habilidad para planificar, coordinar y supervisar proyectos de manera efectiva
- He colaborado con equipos multidisciplinarios para garantizar la implementación exitosa de proyectos, asegurando que se cumplan los plazos y los objetivos establecidos
- Formación Académica:
- Estudios Universitarios:
- Universidad Interamericana de Panamá (Actualidad)
- Ingeniería Industrial Con Gestión De Operaciones
- Experiencia Profesional:
- Mar 2023 – Ago 2023 Project Analyst
- OMC GROUP - Análisis cruzado de datos de clientes y sus portafolios de producto
- Evaluación de procesos existentes en busca de optimización y mejora en los métodos de trabajo
- Diseño de nuevos procesos para incrementar la eficiencia de los métodos de trabajo
- Definir y coordinar con IT adecuaciones a la base de datos, en función de la información y documentación que deba ser registrada con propósitos regulatorios
- Diseñar y coordinar con IT reportes de gestión para administrar la información y documentación en la base de datos
- Preparar y redactar reportes ejecutivos en inglés
- Preparar presentaciones de alto nivel en inglés para Juntas Directivas y
- Comités Ejecutivos.– Oct 2022 Customer Service Support
- Ricoh Panamá
- Manejo de flota de impresión y administración de equipos en sitio de clientes
- VIP/Regionales
- Gestión de reportes de KPI´s y SLA de la cuenta asignada.– 2021 Service Delivery Specialist/Service Delivery Manager Support
- Ricoh Panamá
- Servicio especializado a cartera de cliente VIP tomando en cuenta SLA previamente establecidos, reportes para clientes con métricas de servicio y cumplimiento de SLA, cotizaciones de servicios, seguimiento y análisis de consumibles
- Mar 2018 – 2019 Customer Service Representative
- Edys Alberto Soto Montero
- Teléfono: 6138-8378
- Email: edysalbertosm@gmail.com
- Dirección: PH Augusta, Paseo del Norte, Brisas del Golf
- Ricoh Panamá
- Responder correos y llamadas telefónicas de los clientes para sus solicitudes de servicio técnico, manejo de CMR para ingresar reportes y solicitudes, realizar diferentes reportes con métricas de servicio y rendimientos de consumibles.
Certification
Level 1 (Nov 2018)
Microsoft Excel 2016 Level 2 (Dic 2018)
Microsoft Excel 2016 Level 3 (Ene 2019)
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Project Analyst
OMC Group
03.2023 - 08.2023
Service Delivery Specialist
Ricoh Panama
03.2019 - 10.2022
Associate of Science - Industrial Engineering
Universidad Interamericana De Panama
High School Diploma -
Saint Anthony School
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