Ehab Elsharawy
Ridley Park
Summary
Experienced bartender with exceptional communication and customer service skills. Proficient in conflict resolution and cash handling, ensuring a positive guest experience while efficiently managing inventory.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
Bartender
MCE–PHL
Philadelphia
08.2011 - Current
- Prepared and served a variety of beverages to guests.
- Maintained cleanliness and organization of the bar area.
- Assisted customers with drink selections and recommendations.
- Managed inventory by restocking supplies as needed.
- Followed safety guidelines in food and beverage handling.
- Processed payments accurately for all transactions.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Bartender
OTG-PHL
Philadelphia
12.2022 - 06.2025
- Prepared and served a variety of beverages to guests.
- Maintained cleanliness and organization of the bar area.
- Assisted customers with drink selections and recommendations.
- Managed inventory by restocking supplies as needed.
- Followed safety guidelines in food and beverage handling.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
Bartender
Bud & Marilyn's-PHL
Philadelphia
07.2022 - 12.2023
- Prepared and served a variety of beverages to guests.
- Maintained cleanliness and organization of the bar area.
- Assisted customers with drink selections and recommendations.
- Followed safety guidelines in food and beverage handling.
- Processed payments accurately for all transactions.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Developed good working relationships with fellow employees through effective communication.
Manager
PCE,Villa Pizza-PHL
Philadelphia
08.2008 - 03.2009
- Oversaw daily operations of the restaurant and ensured efficiency.
- Trained and mentored staff to enhance service quality.
- Managed inventory levels and coordinated supply orders effectively.
- Enforced health and safety standards throughout the establishment.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Owner
High St Diner
Pottstown
09.2001 - 07.2007
- Managed daily operations and staff scheduling for a busy diner environment.
- Developed and implemented menu items based on customer preferences and seasonal ingredients.
- Oversaw inventory management, ensuring timely procurement of supplies and equipment.
- Coordinated marketing efforts to promote special events and new menu launches.
- Handled customer inquiries and resolved issues to enhance dining experiences.
- Maintained cleanliness and organization in kitchen and dining areas according to health regulations.
- Managed daily operations of business, including hiring and training staff.
Education
Associate of Arts - HOTEL MANAGEMENT
BRITISH ACADEMY
CAIRO, EGYPT 09.1992 - 06.1994
Skills
- Conflict resolution
- Strong organizational skills
- Developed listening skills
- Excellent communication skills
- Customer service
- Inventory management
- Cash handling
- POS system operation
- Health regulations compliance
Accomplishments
- Customer Service
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive dining experience for all rest
Timeline
Bartender
OTG-PHL
12.2022 - 06.2025
Bartender
Bud & Marilyn's-PHL
07.2022 - 12.2023
Bartender
MCE–PHL
08.2011 - Current
Manager
PCE,Villa Pizza-PHL
08.2008 - 03.2009
Owner
High St Diner
09.2001 - 07.2007
Associate of Arts - HOTEL MANAGEMENT
BRITISH ACADEMY
09.1992 - 06.1994