Eileen Juliette Cisneros Cuadra
Brisas Del Golf,,Paseo Del Norte, PH Everest
Summary
Energetic, creative, and hardworking person with experience in marketing, customer services, operations and accounting.
Strong written and oral communication skills; in English, Spanish and Portuguese. Able to identify and solve people's needs as well as company needs, through problem-solving abilities. Proactive and suitable to analyze complex situations. Self-motivated with desire to advance professionally.
Overview
5
5
years of professional experience
Work History
Operations Analyst
DELL Panama
04.2022 - Current
- Reported and presented findings and insights regarding revenue of the sales operation within the software department.
- Gathered and interpreted data to support decision-making.
- Assisted in developing innovative solutions for problem-solving and improve department operations.
Move Concierge
Sienna Global Investments
06.2021 - 03.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Duties included processing payments, assisting with claims or changes to scheduled moves, and also performing partial sales functions.
Operations Intern
MAN Energy Solutions
09.2020 - 02.2021
- Assisted with accounting and services within the logistics department.
- Completed reports reflecting earnings of engineering projects, created purchase orders, and registered expenses.
- Created quotes for the sales department as well.
- Assisted with paperwork needed for the engineers that needed to travel for work and documents needed for their projects.
Customer Service Representative
Sitel Panama
08.2019 - 03.2020
- Responsible for processing payments of personal credit cards and assisting clients with existing accounts and those interested in acquiring one.
- Focused on offering credit card options and solutions for clients.
- Performance was noted positively by managers due to fast problem-solving, and great warmth and rapport with clients, handling on average from 30 to 50 calls per day.
Education
Bachelor's in Marketing - Marketing Management And Research
Universidad Católica Santa María La Antigua
Tumba Muerto, Panama City, Panama08.2025
High School Diploma -
Cerro Viento Bilingual School
Cerro Viento, Rufina Alfaro, Panama12.2016
Skills
- Strong people skills
- Goal oriented
- Strong people skills
Ssn
8-943-1064
Timeline
Operations Analyst
DELL Panama
04.2022 - Current
Move Concierge
Sienna Global Investments
06.2021 - 03.2022
Operations Intern
MAN Energy Solutions
09.2020 - 02.2021
Customer Service Representative
Sitel Panama
08.2019 - 03.2020
Bachelor's in Marketing - Marketing Management And Research
Universidad Católica Santa María La Antigua
High School Diploma -
Cerro Viento Bilingual School
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