Eileen Smith
Bradford
Summary
Detail-oriented professional with a versatile background in patient access and customer service. Recognized for exceptional multitasking abilities and calmness under pressure, ready to leverage expertise to enhance patient interactions and support quality healthcare delivery.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Bradford Regional Medical Center
Bradford, PA
03.2024 - Current
- Coordinated patient registrations and insurance verifications to ensure seamless access to healthcare services.
- Assisted patients with inquiries, providing clear information on services and procedures available at the facility.
- Collaborated with clinical staff to address patient needs and enhance overall service delivery quality.
- Trained new team members on procedures and best practices for effective patient interactions and support.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Assisted facility maintenance with various operations including fire panel readings, paging generator notifications, boiler and oxygen alarm alerts, helicopter landing zone management, inter-facility maintenance coordination, and adherence to security and safety procedures.
- Facilitated communication with fire departments, police departments, and crisis delegates to ensure efficient patient information management.
- Executed clear and precise loudspeaker announcements for facility events. Delivered timely fire alarm notifications. Assisted in calling for medical codes during emergencies.
- Created and updated call lists to enhance communication among hospital personnel.
- Served as a resource person for colleagues regarding insurance verification processes or billing inquiries
- Registered patients for lab work and diagnostic imaging
- Performed insurance verifications utilizing insurance websites and calling insurance companies
- Clarified paperwork details to ensure informed patient consent before signing.
Lead Housekeeper
Xanitos
Bradford, PA
08.2022 - 03.2024
- Trained and mentored new staff on effective cleaning techniques and safety protocols.
- Resolved customer complaints promptly, fostering positive relationships and maintaining client satisfaction levels.
- Collaborated with front desk personnel to coordinate room assignments, ensuring prompt check-ins for guests upon arrival without delays due to room unavailability or cleanliness issues.
- Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure.
- Developed strong relationships with other departments to facilitate smooth operations and positive working environment.
- Ensured timely completion of daily tasks through effective communication with team members and supervisors.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Changed bed linens and collected soiled linens for cleaning.
- Followed procedure for bug control including calling for services if needed
- Followed isolation protocols for infection control
- Established and maintained a safe, clean environment for patients, visitors, and employees.
- Organized and maintained cleanliness of office spaces.
- Coordinated employee placement when management was unavailable, facilitating seamless operations.
Assistant Housekeeping Supervisor
Best Western Hotel
Bradford, PA
02.2020 - 08.2022
- Responsible for supervising Housekeeping and Laundry staff while Executive Housekeeper was not present
- Responsible for doing paperwork to assign Housekeepers to their designated rooms for the day, as well as handing out keys to employees
- Responsible for checking rooms to ensure they are properly cleaned and stocked for customers
- Maintaining communication with Front desk staff, Maintenance staff, and Housekeeping staff to ensure a healthy and safe environment for Customers
- Checking rooms after checkouts to ensure the furniture and appliances were not ruined or missing
- Cleaning and sanitizing rooms and connected restrooms
- Ensuring room is stocked with complimentary items, as well as clean linen and towels
- Collection and separation of dirty laundry from rooms
- Making sure chemicals for washers are full or replacing chemical containers
- Folding and stocking shelves with clean linen and towels
- Preparing breakfast to be placed in steamers (eggs, bacon, and sausage)
- Ensuring pans, bowls, and utensils are properly cleaned
- Cleaning kitchen counters, stove, and floors
Housekeeper
Bradford Ecumenical Home
Bradford, PA
11.2015 - 03.2019
- Dusting, sweeping, mopping, and disinfecting resident rooms and restrooms
- Vacuuming all carpeted surfaces
- Cleaning kitchen floors
- One full residential room deep clean daily
- Office cleaning
- Using carpet extractor on stained carpets
- Providing isolation carts to quarantined residents
- trash removal
- Following a schedule for supplying linen
- Separation and delivery of resident's personal laundry
- Separation of linen for washing
- Folding of towels, sheets, blankets, and tablecloths
- Restocking of linen carts twice daily
- Labeling of personal items for residents
Housekeeper
Luther Acres
Lititz, PA
02.2015 - 09.2015
- Cleaning restrooms and restocking supplies in lobby and event rooms
- Vacuuming all carpeted surfaces
- Using carpet extractor on stained carpets
- Dusting desks, phones, computers, and various office furniture
- Cleaning kitchens, break rooms, and locker rooms
- Driving company van to reach different building on campus
- Disinfecting resident bathrooms and furniture
- Stocking shelves in nursing storage
- Trash removal
- Disinfection of wheelchairs
Education
High School Diploma -
Bradford Area High School
Bradford, PA06-2009
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Strong empathy
- Team collaboration
- Money handling
- Relationship building
- Eligibility determination
- Payment processing
- Paging systems
- Friendly and outgoing
- Records maintenance
- Patient identity verification
- Health insurance knowledge
- Calm and effective under pressure
- Multi-line telephone systems
- Document filing
- Providing information and resources
- Reliability and dedication
Timeline
Patient Access Representative
Bradford Regional Medical Center
03.2024 - Current
Lead Housekeeper
Xanitos
08.2022 - 03.2024
Assistant Housekeeping Supervisor
Best Western Hotel
02.2020 - 08.2022
Housekeeper
Bradford Ecumenical Home
11.2015 - 03.2019
Housekeeper
Luther Acres
02.2015 - 09.2015
High School Diploma -
Bradford Area High School
Star Award March 2024
Awarded for consistent hard work and willingness to help others.