EIMY DIAZ
Panama
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
7
7
years of professional experience
Work History
Administrative Coordinator
RAC Overseas DMCC
05.2023 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Monitored and directed incoming mail and prepared outgoing mail.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Maintained office calendars to track important dates and deadlines.
Private Banking Relationship Manager
Atlas Bank Panama
06.2018 - 01.2023
- Supported compliance by implementing internal controls and enforcing policies
- Bolstered client loyalty and satisfaction, building trusting rapport and offering individualized service
- Guided management in defining long- and short-term financial objectives
- Boosted business acquisition with strategic prospecting initiatives and pursuit of favorable partnerships
- Analyzed data and developed reports to inform operational strategy and decision-making.
- Negotiated favorable loan terms for clients by collaborating with credit analysts and underwriters.
- Strengthened client relationships with regular communication and proactive financial recommendations.
- Managed high-net-worth clients'' portfolios, optimizing investment strategies for maximized returns.
- Exceeded sales targets consistently by identifying prospects, cultivating relationships, and closing deals effectively.
Executive Assistant to the President
Atlas Bank Panama
06.2018 - 03.2020
- Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Assisted with the onboarding process for new executive team members, creating a smooth transition for all involved parties.
- Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.
- Organized and coordinated conferences and monthly meetings.
- Prepared comprehensive briefing materials for meetings, enabling informed decision-making by the President.
- Provided exceptional customer service when interacting with external clients or partners building positive rapport on behalf of the President.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
Manager of Operations
Lazotea Rooftop
12.2017 - 06.2018
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Enhanced team productivity by providing effective training programs and performance management systems.
Education
Associate in Arts (A.A.) - Marketing
Americo Vespucio Institute
Caracas, VenezuelaSkills
- Account management
- Customer service
- Sales
- Negotiation
- Sales management
- Attention to Detail
- Data Entry
- Time Management
- File Organization
- Office Administration
- Office inventory management
- Travel arrangements coordination
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Administrative Coordinator
RAC Overseas DMCC
05.2023 - Current
Executive Assistant to the President
Atlas Bank Panama
06.2018 - 03.2020
Private Banking Relationship Manager
Atlas Bank Panama
06.2018 - 01.2023
Manager of Operations
Lazotea Rooftop
12.2017 - 06.2018
Associate in Arts (A.A.) - Marketing
Americo Vespucio Institute
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