Elaine Pettit
Philadelphia
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Government Contractor Claims customer service
International SOS Government Services
02.2023 - 12.2024
- Assisted beneficiaries and providers during the claims process.
- Reviewed and investigated claims and documented as required.
- Reprocessed and submits claims as well as processes adjustments, recoups and the reissue of payments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained compliance with industry regulations and company policies while processing claims information.
- Collected, arranged, and input information into database system.
- Collaborated with cross-functional teams to optimize the overall claims management process, resulting in improved workflows.
- Served as a reliable source of information for both internal and external stakeholders on claim-related inquiries, demonstrating expertise in company procedures and industry regulations.
Mental Health Technician
Brooke Glen Behavioral Hospital
02.2022 - 05.2024
- Provided psychiatric Intervention and programming to inpatient adults and adolescents
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
Rating and Enrollment Coordinator
The Job Exchange-HSI
01.2021 - 04.2021
- Processed monthly remittance and reconciliation reports
- Maintained knowledge of up to date benefits information and employers specifications in accordance union contracts
- Assisted members during open enrollment and with navigating thru benefits and eligibility processes.
Applicant Services Representative/Public Records Researcher
Vertical Screen
10.2017 - 05.2020
- Researched and reported public records for pre-employment background screening
- Adhered to and maintain FCRA standards and reporting criteria
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Coordinated with various departments to resolve complex client issues effectively and in a timely manner.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Balanced multiple priorities simultaneously, managing a diverse range of customer inquiries without compromising service quality.
- Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
Psychiatric Technician
Montgomery County Emergency Services
01.2014 - 01.2018
- Provided care and safety under the Charge nurse in an environment fostering wellbeing for those in need of an intervention during an emergency and or crisis situation.
- Processed Admissions
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Performs Safety Rounds
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Collect and charts patients vital signs
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Serve as a point of contact for patients and documenting charts accordingly
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Served as shift Team Leader and handles scheduling and staffing on when scheduled
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
Officer
Federal Bureau of Prisons
01.2011 - 01.2013
- Supervised, managed and secured a housing unit of 126 inmates
- Maintained accurate records, logs and files
- Counseled inmates to prevent and resolve conflict, modify inmate behavior and gain compliance
- Implemented policy and procedures in accordance with institutional standards
- Liaison between inmates and various departments
- Awards 'Due Vigilance in monitoring the unit and uncovering intoxicants'
- Awards 'Outstanding sanitation and 100% executive satisfaction'
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Guest Services Associate
Residence Inn by Marriott
01.2011 - 12.2011
- Opened and closed shift, balanced accounts and registers, performed cash drops, ran reports
- Scheduled and processed reservations
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Communicated with and supported various departments to ensure smooth operation
- Exceeded sales forecasting and often obtained 100% occupancy
- Initiated plan and launched emergency procedures during Hurricane Irene
- Awarded recognition for exceptional customer service and guest satisfaction
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Contributed towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Correctional Officer
Bucks County Correctional Facility
01.2008 - 01.2010
- Managed and secured the institutions lobby while scheduling inmate visitation and registering visitors.
- Performed visual, physical searches and confiscated contraband
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
Correctional Officer
Florida State Prison
07.2006 - 02.2008
- Supervised inmates on secured housing units, rec yards and chow halls
- Managed restraint room by accounting for, documenting, sanitizing and distributing restraints
- Roamed and secured the perimeter while armed
- Operating main tower giving access to the facility by clearing while armed
Administrative Assistant
TRC Staffing
01.2005 - 01.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, maintaining calenders and preparing crucial documents.
Assistant House Manager
Allegheny Valley School
01.2004 - 01.2005
- Supervised staff and oversaw a group home of four disabled males during 2nd shift
- Wrote and implemented programs
- Reviewed employee performance evaluations periodically and provided constructive feedback for personal growth and professional development.
- Assisted House Manager in implementing policies and procedures that enhanced overall operational efficiency while maintaining high-quality standards.
- Collaborated with the House Manager in developing staff schedules, ensuring optimal coverage during peak times.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Maintained inventory of supplies and equipment, placing timely orders to avoid stockouts and ensure smooth functioning.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
Receptionist
Allegheny Valley School
01.2002 - 01.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Recognized and honored by Executives as 'outstanding receptionist' on secretaries day
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
None - Real Estate Fundementals and Practice
Temple University
Philadelphia, PA08.2020
Certification - Law Enforcement Officer
Federal Law Enforcement Training center
01.2011
Criminal Justice -
Lake City Community College
01.2007
Skills
- Microsoft
- Research
- Law Enforcement
- Legal Research
- Conflict Management
- Writing Skills
- Guest Services
- Security
- Management
- Documentation review
- Hospitality
- Medical records
- Supervising experience
- Customer service
- Vital signs
- Hospital experience
- Security clearance
- Policy analysis
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Workplace safety
- Excellent communication
- Organizational skills
- Active listening
- Decision-making
- Effective communication
- Training and mentoring
- Relationship building
- Documentation and recordkeeping
- Microsoft office
- Analytical and critical thinking
- Self motivation
- Task prioritization
- Conflict resolution
- Complaint handling
- Professionalism
- Strategic planning
- Adaptability
Certification
ADP level II Security Clearance
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Government Contractor Claims customer service
International SOS Government Services
02.2023 - 12.2024
Mental Health Technician
Brooke Glen Behavioral Hospital
02.2022 - 05.2024
Rating and Enrollment Coordinator
The Job Exchange-HSI
01.2021 - 04.2021
Applicant Services Representative/Public Records Researcher
Vertical Screen
10.2017 - 05.2020
Psychiatric Technician
Montgomery County Emergency Services
01.2014 - 01.2018
Officer
Federal Bureau of Prisons
01.2011 - 01.2013
Guest Services Associate
Residence Inn by Marriott
01.2011 - 12.2011
Correctional Officer
Bucks County Correctional Facility
01.2008 - 01.2010
Correctional Officer
Florida State Prison
07.2006 - 02.2008
Administrative Assistant
TRC Staffing
01.2005 - 01.2006
Assistant House Manager
Allegheny Valley School
01.2004 - 01.2005
Receptionist
Allegheny Valley School
01.2002 - 01.2004
Certification - Law Enforcement Officer
Federal Law Enforcement Training center
Criminal Justice -
Lake City Community College
ADP level II Security Clearance
None - Real Estate Fundementals and Practice
Temple University
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