Elaine Ryno
Bangor
Summary
Versatile and results-driven professional with extensive experience in operational management and customer service excellence, notably at MCS Industries Inc. Excelled in enhancing process efficiency and accuracy, leveraging expertise in MS Office and strong organizational skills. Proven track record in fostering team collaboration and implementing effective solutions to drive customer satisfaction and operational success.
Overview
15
15
years of professional experience
Work History
Order Manager
MCS Industries Inc.
03.2016 - Current
- Managed high-volume orders, maintaining accuracy, timeliness, and quality in a fast-paced environment.
- Prioritized urgent requests effectively to minimize disruptions within the supply chain while meeting customer expectations consistently.
- Using various TMS systems based off numerous customers.
- Strong communication skills with other areas of the company to ensure timely and smooth transitions of customers orders
- Reporting issues to the CS and warehouse team as issues occur and finding solutions to resolve problems.
- Prepare offshore customs paperwork
- Responsible for knowing each customers individual requirements and ensuring they're upheld.
- Scheduling trucks reviewing rates for EPS loads
Member Service Representative
MultiSport Fitness
08.2019 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Dispatcher
Suburban Propane
11.2013 - 03.2016
- Identified and recommended customer specific routing and demand forecasting changes
- Communicated with drivers and personnel to coordinate timely deliveries.
- Assist customer service centers with resolutions of delivery issues with customers
- Assist with the delivery process by addressing and correcting skipped orders, poor directions, incorrect tank locations, etc
- Ensure timely consistent open communications between DC's, CSC's, drivers and customers.
- Adapt to rapid changing workload
- Provide general administrative support as required
Customer Service Representative
Uline
08.2013 - 11.2013
- Process customer orders and inquires
- Communicate with customers over phone, email and chat
- Help customers navigate Uline's website and online ordering.
- Product and solutions expert.
Retail Manager
Great Wolf Lodge
10.2012 - 09.2013
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Responding to customer complaints and feedback.
- Cover hotel MOD shifts as required
Spa Supervisor
Great Wolf Lodge
10.2009 - 10.2012
- Enhanced guest satisfaction by implementing personalized spa experiences and attentive customer service.
- Oversaw daily spa operations, addressing any issues promptly to maintain high-quality service standards.
- Created a positive work atmosphere by fostering open communication and teamwork among staff members, leading to higher employee satisfaction and retention rates.
- Collaborated with other department supervisors to create seamless guest experiences throughout the resort property.
- Managing store inventory, weekly/monthly/annual cycle counting
- Responsible for learning new products and training team members on the new products.
- Ensuring cash drawers of employees are accurate
Education
Bachelor of Science - Sports Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA12-2008
Skills
- Warehouse Operations
- Quality Assurance
- Root Cause Analysis
- Corrective Action Implementation
- Knowledgeable in all MS Office Software, especially Excel using V-Lookups and Pivot Tables
- QAD
- PKMS
- Time Management
- Strong Organizational Skills
Timeline
Member Service Representative
MultiSport Fitness
08.2019 - 10.2021
Order Manager
MCS Industries Inc.
03.2016 - Current
Dispatcher
Suburban Propane
11.2013 - 03.2016
Customer Service Representative
Uline
08.2013 - 11.2013
Retail Manager
Great Wolf Lodge
10.2012 - 09.2013
Spa Supervisor
Great Wolf Lodge
10.2009 - 10.2012
Bachelor of Science - Sports Management
East Stroudsburg University of Pennsylvania
Similar Profiles
Michelle MontesanoMichelle Montesano
SR HRIS Analyst at NFI IndustriesSR HRIS Analyst at NFI Industries
Aimee Allende GuadalupeAimee Allende Guadalupe
Quality Specialist at MCSQuality Specialist at MCS
Ingrid B Torres B TorresIngrid B Torres B Torres
Marketing VP at MCS Puerto RicoMarketing VP at MCS Puerto Rico