Elena Evans
Canonsburg
Overview
7
7
years of professional experience
Work History
Personal Shopper
Giant Eagle
Pittsburgh
03.2024 - Current
- Assisted customers in selecting items that met their individual needs and preferences.
- Processed payments for purchased items using cash registers or other payment systems.
- Stocked shelves with newly received merchandise according to established guidelines.
- Tracked inventory levels and restocked items as needed.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Maintained accurate records of all purchases made by customers.
- Communicated with vendors regarding product availability, pricing, delivery dates, and any other related information.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Greeted customers and answered product or service questions.
- Assisted teammates with daily tasks during peak periods.
- Completed pickup and shopping orders for customers within local area.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Asked store associates for help locating missing products.
- Suggested comparable products to replace out-of-stock items.
Summer Camp Counselor
Ligonier
Ligonier
06.2021 - 08.2023
- Assisted with the planning and execution of daily activities for campers.
- Maintained accurate records of attendance, behavior, and medical information for each camper.
- Collaborated with other counselors to create fun learning experiences for campers.
- Assisted with meal preparation and served meals in an organized manner.
- Supervised groups of children during recreational activities.
- Provided first aid when needed in accordance with established procedures.
- Monitored swimming areas to ensure that safety protocols were being followed by all swimmers.
- Organized games and sports activities to keep campers entertained.
- Encouraged positive behavior among campers through role modeling and reinforcement techniques.
- Organized and facilitated recreational activities for children of various ages.
- Provided guidance and support to campers in a safe, encouraging environment.
- Ensured that all rules were followed at the camp grounds.
- Performed regular maintenance tasks around the campsite, including cleaning cabins and bathrooms.
- Kept children hydrated and applied sunscreen before activities to prevent sun and heat-related issues.
- Communicated with other counselors to coordinate group activities.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Organized nightly campfires and storytelling sessions, building a sense of community and tradition.
- Managed conflict resolution among campers, fostering a supportive and inclusive camp environment.
Store Leader
Khols
Pittsburgh
09.2021 - 10.2022
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Managed all aspects of store operations including staffing schedules, budgeting.
- Conducted daily store walk-throughs to identify any maintenance needs or security risks.
- Resolved customer complaints quickly and efficiently.
- Maintained store operations by following policies and procedures; completed reports.
- Prepared weekly and monthly reports on sales trends, competitor activities.
- Developed relationships with vendors to secure competitive pricing on merchandise.
- Supervised cashiers during peak hours to ensure smooth transactions.
- Monitored inventory levels, placed orders for new stock as needed.
- Assisted customers with product selection based on their individual needs.
- Provided feedback on performance of staff members through regular appraisals.
- Analyzed sales figures and implemented strategies to increase revenue.
- Developed strategies to increase customer satisfaction and sales performance.
- Built customer loyalty through knowledgeable sales, support and education on brand products and services.
- Handled customer transactions and balanced cash drawers.
Babysitter
N/A
Pittsburgh
12.2019 - 03.2020
- Providing a safe environment for children to explore their curiosity and creativity.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Transporting children to school, sports activities, or other engagements when necessary.
- Using problem-solving skills to anticipate potential issues before they arise.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Establishing trust through consistent communication with both parents and kids.
- Maintaining a positive attitude while being patient and understanding with the children.
- Completing light housekeeping tasks such as tidying up toys and books.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Creating an atmosphere of fun that allows for occasional rule-bending within reason.
- Assisting with meals, snacks, and bedtime routines for the children.
- Remaining alert at all times while caring for multiple children simultaneously.
- Helping older children with homework assignments as directed by parents.
- Responsibly watched children while parents were out.
Server
Chick-fil-A
Pittsburgh
05.2018 - 12.2019
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
Some College (No Degree) -
Community College of Allegheny County
Pittsburgh, PASkills
- Customer service
- Inventory management
- Sales analysis
- Conflict resolution
- Team collaboration
- Time management
- Effective communication
- Multitasking
Timeline
Personal Shopper
Giant Eagle
03.2024 - Current
Store Leader
Khols
09.2021 - 10.2022
Summer Camp Counselor
Ligonier
06.2021 - 08.2023
Babysitter
N/A
12.2019 - 03.2020
Server
Chick-fil-A
05.2018 - 12.2019
Some College (No Degree) -
Community College of Allegheny County