Elena Frank
Lancaster
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Sales Associate
Kohl's
Lancaster
08.2025 - 01.2026
- Assisted customers in locating products throughout the store.
- Maintained organized merchandise displays to enhance product visibility.
- Processed customer transactions accurately at the cash register.
Sales Associate
Goodwill Keystone Area
Lancaster
10.2020 - 01.2025
- Assisted customers in locating products throughout the store.
- Maintained organized merchandise displays to enhance product visibility.
- Processed customer transactions accurately at the cash register.
- Resolved customer inquiries and concerns in a friendly manner.
- Collaborated with team members to restock shelves efficiently.
- Ensured store cleanliness and organization during shifts.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Fitting Room Attendant
Vanity Fair
Lancaster
07.2015 - 05.2020
- Assisted customers in selecting fitting room options and provided personalized recommendations.
- Maintained cleanliness and organization of fitting rooms to enhance customer experience.
- Monitored inventory levels and restocked merchandise as needed throughout the day.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Sales Associate
K-Mart Store
Willow Street
06.2014 - 06.2015
- Assisted customers in locating products throughout the store.
- Maintained organized merchandise displays to enhance product visibility.
- Processed customer transactions accurately at the cash register.
- Resolved customer inquiries and concerns in a friendly manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Education
Bachelor of Arts - Communications
Millersville University of Pennsylvania
Millersville, PA 08.2015 - 05.2017
Skills
- Customer service
- Cash handling
- Sales transactions
- Retail operations
- Store organization
- Time management
- Conflict resolution
- Adaptability
- Reading comprehension skills
- Product guidance
- Money handling
- Fitting room maintenance
- Relationship building
- Guest relations
- Policy and procedure adherence
- Product recommendations
- Problem-solving
- Customer engagement
- Flexible schedule
- Task prioritization
- Excellent communication skills
- Dispute mediation
- Positive and professional
- Verbal/written communication
- Reliable and punctual
- Excellent people skills
- Stocking and receiving
- Written and oral communication skills
- Goal tracking
Affiliations
- Writing
- Reading
- Cooking/baking
- Sewing
- Solving puzzles
Timeline
Sales Associate
Kohl's
08.2025 - 01.2026
Sales Associate
Goodwill Keystone Area
10.2020 - 01.2025
Bachelor of Arts - Communications
Millersville University of Pennsylvania
08.2015 - 05.2017
Fitting Room Attendant
Vanity Fair
07.2015 - 05.2020
Sales Associate
K-Mart Store
06.2014 - 06.2015