Elena Iannuzzelli
Norristown
Summary
Motivated and disciplined professional with a background in leadership, athletics, and community engagement seeking a career in law enforcement. Experienced in team supervision, conflict resolution, and public interaction. Brings strong communication skills, physical fitness, and a commitment to serving and protecting the community.
Overview
11
11
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Rally House
Conshohocken
05.2024 - Current
- Partner with the General Manager to attract, hire, and onboard talent
- Support ongoing training and development plans for team members
Coach performance, document feedback, and support corrective actions - Build engagement through recognition, communication, and follow-up
- OperationsOwn execution of operational standards and routinesValidate Playbook adherence through observation and walkthroughs
- Ensure compliance with safety, cash handling, and policy standards
- Act as operational leader-on-duty in the Head Coach's absence
- MerchandisingLead execution of visual directives and seasonal transitions
- Ensure fixture flow and product placement drive sales and ease of shopping
- Maintain store organization and back-of-house standards
- Coach keyholders and sales associates on visual expectations
- Own service execution and customer experience standards
- Observe the store through the customer lens and adjust in real time
- Resolve complex customer concerns and ensure follow-up
- Reinforce consistency of service behaviors across all shifts
- ResultsSupport payroll planning and labor optimization
- Analyze store performance and take action to improve results
- Lead execution of special events and hot markets
- Drive daily, weekly, and monthly performance goals
Physical Therapy Aide
ATI Physical Therapy
Norristown
07.2023 - 05.2024
- Assist patients in completing rehabilitation exercises while ensuring proper form and safety.
- Support therapists with treatment preparation and clinic operations.
- Manage patient intake, documentation, and scheduling.
- Provide encouragement and support to patients during recovery.
Cryotherapy Specialist
Orange Cryo Wellness
Conshohocken
05.2022 - 07.2023
- Educate clients on cryotherapy and wellness services.
- Promote and sell memberships and service packages.
- Maintain client records and manage front desk responsibilities.
- Provide professional customer service and maintain a welcoming environment.
Daycare Assistant
Conshohocken Catholic Early Childhood Center
Conshohocken
10.2017 - 10.2022
- Assisted in creating a safe and nurturing environment for children.
- Planned and facilitated engaging activities for diverse age groups.
- Supported daily routines including feeding, nap time, and playtime supervision.
- Maintained cleanliness and organization of classroom materials and supplies.
- Communicated effectively with parents regarding children's progress and needs.
- Collaborated with teachers to implement educational programs and lesson plans.
- Monitored children's behavior and provided guidance as needed.
- Participated in ongoing training to enhance childcare skills and knowledge.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
Softball Coach
PA cheetahs
King of Prussia
08.2019 - 08.2022
- Designed practice plans to enhance player skills and team performance.
- Led team meetings to discuss strategies and foster communication among players.
- Organized game schedules and coordinated travel arrangements for competitions.
- Developed training programs focused on physical fitness and skill development.
- Mentored junior coaches, providing guidance on techniques and player management.
- Evaluated player progress through assessments and feedback sessions.
- Implemented safety protocols during practices and games to ensure player well-being.
- Collaborated with parents to communicate team goals and expectations effectively.
- Motivated players by providing feedback on their strengths and weaknesses.
- Organized and led pre-game warm-ups and drills.
- Established clear objectives for each practice session and game situation.
- Communicated with parents about team rules, regulations, expectations.
- Provided direct instruction on technique, strategy, sportsmanship, and mental preparation.
- Encouraged healthy competition between teammates while emphasizing sportsmanship at all times.
Camp Counselor
Future Stars Day Camp
Blue Bell
06.2018 - 06.2019
- Supervised daily activities for campers, ensuring safety and engagement.
- Developed and implemented creative programs for diverse age groups.
- Facilitated team-building exercises to promote cooperation among campers.
- Maintained a clean and organized camp environment for all participants.
- Communicated effectively with parents regarding camper progress and activities.
- Trained new counselors on camp policies and emergency procedures.
- Resolved conflicts among campers to foster a positive community atmosphere.
- Collaborated with staff to enhance the overall camp experience for everyone.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Established and built relationships with campers to ease fears in new environment.
Sales Associate
Five Below
Conshohocken
04.2017 - 04.2018
- Assisted customers in product selection and provided exceptional service.
- Maintained store cleanliness and organized merchandise on shelves.
- Processed transactions accurately at the cash register.
- Collaborated with team members to achieve sales goals and improve store operations.
- Stocked inventory and ensured product displays were visually appealing.
- Handled customer inquiries and resolved issues effectively.
- Participated in training new associates on store policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Sales Associate
Aeropostale
King of Prussia
10.2014 - 01.2015
- Assisted customers in product selection and provided exceptional service.
- Maintained store cleanliness and organized merchandise on shelves.
- Processed transactions accurately at the cash register.
Education
Bachelor of Science - Exercise Science
Eastern University
Wayne, PA 01.2020 - 12.2023
Plymouth Whitemarsh
Plymouth Meeting, PASkills
- Leadership & Team Supervision
- Conflict Resolution
- Community Interaction & Public Service
- Decision-Making Under Pressure
- Strong Verbal Communication
- Physical Fitness & Athletic Discipline
- Report Documentation & Record Keeping
- Customer Service & Public Relations
- Teamwork & Accountability
- Training & Mentoring Employees
- Employee training
- Team building
- Visual merchandising
- Time management
- Problem solving
- Coaching and mentoring
- Retail operations
- Recruiting and interviewing
- Customer service
- Team motivation
- Performance evaluation
- Multitasking and organization
- Decision-making
- Workload management
- Team leadership
- Goal setting
- Verbal and written communication
- Problem-solving
- Scheduling and planning
- Staff training and development
- Customer service and satisfaction
- Employee scheduling
- Money handling
Certification
- Valid Pennsylvania Driver’s License
- CPR/AED Certification (if applicable)
- Physically fit with collegiate athletic background
Accomplishments
- Captain – Eastern University Softball Team
- Served as team leader responsible for communication between players and coaching staff.
- Promoted accountability, discipline, and teamwork.
All-League First Team (3 Years) – Plymouth Whitemarsh Varsity Softball
All Sportsmanship Award – May 2024
Unsung Hero Award – April 2024
Sportsmanship Award - April 2024
Law Enforcement Testing & Eligibility
- Successfully completed multiple phases of the hiring process with the Pennsylvania State Police, including written examination, physical fitness test, polygraph examination, and background investigation.
- Successfully passed the following hiring stages with the Lower Merion Township Police Department:
- Written Examination
- Physical Fitness Test
- Oral Board Interview
- Polygraph Examination
- Eligible and actively pursuing a full-time municipal law enforcement position.
Timeline
Assistant Manager
Rally House
05.2024 - Current
Physical Therapy Aide
ATI Physical Therapy
07.2023 - 05.2024
Cryotherapy Specialist
Orange Cryo Wellness
05.2022 - 07.2023
Bachelor of Science - Exercise Science
Eastern University
01.2020 - 12.2023
Softball Coach
PA cheetahs
08.2019 - 08.2022
Camp Counselor
Future Stars Day Camp
06.2018 - 06.2019
Daycare Assistant
Conshohocken Catholic Early Childhood Center
10.2017 - 10.2022
Sales Associate
Five Below
04.2017 - 04.2018
Sales Associate
Aeropostale
10.2014 - 01.2015
Plymouth Whitemarsh