Elena Tejada
Pittston
Summary
Detail-oriented Patient Access Representative with a strong focus on patient coordination and insurance verification. Committed to enhancing patient experiences through effective communication and streamlined processes.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Geisinger Health System
Pittston
12.2024 - Current
- Managed patient registration and appointment scheduling effectively.
- Provided information about insurance benefits and coverage options.
- Verified patient demographics and insurance eligibility accurately.
- Coordinated patient check-in and check-out processes efficiently.
- Assisted patients with completing necessary forms and documentation.
- Communicated with healthcare providers to clarify patient information.
- Maintained confidentiality of patient records and sensitive information securely.
- Applied HIPAA privacy and security regulations while handling patient information.
Insurance Verification Specialist
Allergy & Asthma Associates Of Murray Hill
New York
04.2022 - 12.2024
- Verified patient insurance information for allergy and asthma treatments.
- Updated patient and insurance data and input changes into company computer system.
- Accessed third-party insurance databases to identify coverage of benefits.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Processed pre-authorizations for various medical procedures and medications.
Assistant Manager
REVIV NYC IV Infusion Med Spa
New York
06.2016 - 03.2020
- Coordinated daily operations of IV infusion procedures and patient care.
- Trained staff on customer service and spa protocols to enhance patient experience.
- Implemented safety standards and protocols in compliance with health regulations.
- Resolved patient inquiries and concerns with professionalism and empathy.
- Developed schedules for team members to ensure efficient workflow and coverage.
- Assisted in managing inventory and ordering supplies for medical treatments.
Education
Associate of Applied Science -
Kingsborough Community College
Brooklyn, NY06-2008
Skills
- Patient registration
- Insurance verification
- Customer service
- Appointment scheduling
- Documentation management
- Effective communication
- Data accuracy
- Workflow coordination
Timeline
Patient Access Representative
Geisinger Health System
12.2024 - Current
Insurance Verification Specialist
Allergy & Asthma Associates Of Murray Hill
04.2022 - 12.2024
Assistant Manager
REVIV NYC IV Infusion Med Spa
06.2016 - 03.2020
Associate of Applied Science -
Kingsborough Community College