Eliana Hernandez
Allentown
Summary
Dynamic sales professional with a proven track record at Lot of Autos, excelling in customer engagement and relationship building. Skilled in negotiation and sales strategy development, I consistently boosted sales through effective communication and consultative selling. Recognized for enhancing customer satisfaction and loyalty, I thrive in fast-paced environments while achieving company-defined goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Salesperson
Lot of Autos
Allentown, PA
2023 - Current
- Engaged customers by providing detailed information on vehicle features and benefits.
- Assisted in maintaining showroom organization and cleanliness to enhance customer experience.
- Conducted vehicle demonstrations, showcasing key features to prospective buyers.
- Processed sales transactions efficiently, ensuring accuracy and customer satisfaction.
- Collaborated with team members to develop promotional strategies that increased foot traffic.
- Managed inventory levels, ensuring optimal stock availability for customer demands.
- Built strong relationships with clients through follow-up communications post-sale.
- Leveraged CRM systems to track leads and monitor sales performance effectively.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Implemented effective sales strategies to maximize revenue generation.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Notary Public
Lot of Autos
Allentown, PA
2023 - Current
- Managed notarization of vehicle documents, ensuring compliance with state regulations.
- Facilitated client transactions by providing accurate information and guidance on notarial services.
- Reviewed documents for completeness and accuracy prior to notarization, reducing errors and delays.
- Maintained organized records of all notarized transactions, enhancing retrieval efficiency and compliance audits.
- Developed client relationships through effective communication and personalized service, improving satisfaction ratings.
- Assisted in training new staff on notarial procedures and best practices, fostering a knowledgeable team environment.
- Streamlined document processing workflows to enhance turnaround times for clients' notarization needs.
- Implemented quality control measures to ensure consistent accuracy in notarizations, strengthening operational reliability.
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
- Checked client identification to maintain compliance with state legal requirements.
- Examined documents for accuracy, completion and compliance before notarizing.
- Collaborated with attorneys and other professionals to provide comprehensive support during legal transactions.
- Advised clients on best practices for document preparation and execution, ensuring the smooth completion of transactions.
- Drafted and executed notarial affidavits in accordance with applicable laws.
- Provided guidance to customers to facilitate completion of notarial documents.
- Conducted thorough reviews of each document presented, reducing errors and increasing client confidence in the process.
- Set up and managed appointments for client notary services.
- Meticulously maintained notarial journal records to uphold accountability standards required by law enforcement agencies or courts when requested.
- Enhanced client satisfaction by providing efficient notary services and maintaining a high level of professionalism.
Title and Registration
Lot of Autos
Allentown, PA
2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated exceptional organizational skills and attention to detail while maintaining a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Supervisor
Pinnacle Logistics
Allentown, PA
2021 - 2023
- Assisted team in daily operations to ensure smooth workflow.
- Supported training of new staff on company policies and procedures.
- Monitored inventory levels and reported discrepancies to management.
- Collaborated with peers to maintain a safe working environment.
- Responded to customer inquiries and resolved issues promptly.
- Documented operational processes for consistency and compliance.
- Participated in team meetings to share insights and suggestions for improvement.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Education
High School Diploma -
East High School
Anchorage, AK05.2011
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Networking
- Sales process
- Sales strategy development
- Active listening
- Sales management
- Negotiation
- Sales presentations
- Objection handling
- Product description
- Complaint handling
- Social selling
- Relationship selling
- Business development
- Up-selling
- Cross-selling products and services
- Closing techniques
- Cold calling
- Needs analysis
- Prospecting
- Prospecting skills
- Account management
- Prospecting clients
- Referral marketing
- Territory management
- Brand storytelling
- Consultative selling
- Competitive analysis
Certification
Salesperson and notary
Languages
Sp
Native or Bilingual
Timeline
Salesperson
Lot of Autos
2023 - Current
Notary Public
Lot of Autos
2023 - Current
Title and Registration
Lot of Autos
2023 - Current
Supervisor
Pinnacle Logistics
2021 - 2023
High School Diploma -
East High School