Elianny Lora
East Stroudsburg
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Evolve Health & Fitness
02.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Assistant Store Manager
Calzedonia
09.2023 - 02.2025
- Approved regular payroll submissions for employees with Store Manager.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Airport Customer Service Agent
Aviation
01.2023 - 09.2023
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Scheduling
- Front office management
- Administrative support
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Evolve Health & Fitness
02.2025 - Current
Assistant Store Manager
Calzedonia
09.2023 - 02.2025
Airport Customer Service Agent
Aviation
01.2023 - 09.2023
High School Diploma -
Penn Foster Career School
Similar Profiles
ASHLEY DONESASHLEY DONES
Clerical Assistant/ Sales Representative at Evolve Health & FitnessClerical Assistant/ Sales Representative at Evolve Health & Fitness
Eric HardimanEric Hardiman
Bootcamp Instructor at Evolve FitnessBootcamp Instructor at Evolve Fitness
Erik GomezErik Gomez
Personal Trainer & Group Fitness Trainer at Evolve Fitness & TrainingPersonal Trainer & Group Fitness Trainer at Evolve Fitness & Training
Gage ArnfeldtGage Arnfeldt
Business Development Intern at Grit Marketing LLCBusiness Development Intern at Grit Marketing LLC
Leslie KempLeslie Kemp
Business Office Manager at Care One at ValleyBusiness Office Manager at Care One at Valley