Elias Warren
Perkasie,PA
Summary
Dynamic and results-oriented professional with a proven track record at Blizzard Entertainment, excelling in customer service and problem-solving. Skilled in collaboration and relationship building, I enhanced customer satisfaction by effectively resolving complex issues. Actively contributed to team success and championed LGBT+ DEI initiatives, demonstrating exceptional critical thinking and communication abilities.
Overview
16
16
years of professional experience
Work History
Customer Service Champion
Blizzard Entertainment
01.2009 - Current
- Supported frontline representatives by answering questions, investigating difficult issues, making judgment calls, and granting policy exceptions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Liaised with developers of Blizzard games regarding one-off and game-breaking issues.
- Gathered, organized and input information into Jira, Salesforce, and Confluence.
- Managed around 50 contacts a day from frontline support and customers.
- Served as an officer for the LGBT+ DEI group.
Education
No Degree - Graphic Design
West Liberty University
West Liberty, WV05.2005
Skills
- Live chat support
- Language proficiency
- Minute taking
- Relationship building
- Complaint resolution
- Client relations
- Critical thinking
- Verbal and written communication
- Refunds processing
- Customer relationship management (CRM)
- Problem-solving
- Team collaboration
Accomplishments
- Received Competent Leadership Bronze award for Toastmasters.
- Awarded for high performance in frontline support.
Timeline
Customer Service Champion
Blizzard Entertainment
01.2009 - Current
No Degree - Graphic Design
West Liberty University
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