Luis Ricardo Molina Diaz
Panamá
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work History
Collections Representative
Radius Global Solutions LLC
Customer Care Representative
A360 Inc
10.2023 - Current
- Work in a medical environments for the specialized clinic Omni Eye in New York and New Jersey
- Assessment of the patient symptoms , grievances and request and to give them the correct service
- Scheduling of medical appointments and distribution of medicine to the needed pharmacies and patients
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
Customer Service Representative
Expert Global Solutions (now Alorica)
03.2021 - 09.2022
- Help the customers on the line solve any issue pertaining to the delivery of their purchase furniture, tracking of furniture and trucks , tracking of cross-country delivery across the United States and Nationwide deliveries, help solve logistic issues such as locating missing furniture across differents warehouse in different states, help customer with compensations on their damaged furniture and informed them on the different ways of assistance (discount, tech repair, exchange, refund),dispatch technician to assist on the repair of damaged furniture or delivery of missing piecesand assisting on sales and collections while taking reciord of the issues and writing them down for future reference on the customer account
Customer Service Representative
Expert Global Solutions (now Alorica)
02.2021 - 03.2021
- Walmart Vaccine Project- Informed customer about the needed steps to receive a Covid Vaccine at the designated Walmart Stores -Scheduled appointments for the vaccination
Education
Food Science and Technology
Universidad Tecnológica de Panamá
03.2014 - 05.2024
High School Diploma -
Instituto Bilingue Internacional
Panama Villa Zaita 05.2001 -
Skills
Account Management
Debt Collection
Sales
Customer Experience
Customer Service
Logistics Management
Locating Debtors
Payment Arrangements
Skip Tracing
Effective Negotiator
Data Entry
Mathematics Skills
Negotiation
Great Phone Demeanor
Recording Data
Team Player
Accounting Skills
Call Center Experience
Sales Experience
Credit and Collections
Supply Ordering
Records Management
Active Listening Abilities
Conflict Resolution Techniques
Financial Statements Expertise
Proficiency in Microsoft Office
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Personal development programsCareer advancementWork-life balanceWork from home optionTimeline
Customer Care Representative
A360 Inc
10.2023 - Current
Customer Service Representative
Expert Global Solutions (now Alorica)
03.2021 - 09.2022
Customer Service Representative
Expert Global Solutions (now Alorica)
02.2021 - 03.2021
Food Science and Technology
Universidad Tecnológica de Panamá
03.2014 - 05.2024
High School Diploma -
Instituto Bilingue Internacional
05.2001 -
Collections Representative
Radius Global Solutions LLC