Overview
Work History
Education
Skills
Summary
Work Availability
Languages
Work Preference
Timeline
Generic

Luis Ricardo Molina Diaz

Panamá

Overview

4
4
years of professional experience
10
10
years of post-secondary education

Work History

Collections Representative

Radius Global Solutions LLC

Customer Care Representative

A360 Inc
10.2023 - Current
  • Work in a medical environments for the specialized clinic Omni Eye in New York and New Jersey
  • Assessment of the patient symptoms , grievances and request and to give them the correct service
  • Scheduling of medical appointments and distribution of medicine to the needed pharmacies and patients
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted call-in customers with questions and orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Logged call information and solutions provided into internal database.

Customer Service Representative

Expert Global Solutions (now Alorica)
03.2021 - 09.2022
  • Help the customers on the line solve any issue pertaining to the delivery of their purchase furniture, tracking of furniture and trucks , tracking of cross-country delivery across the United States and Nationwide deliveries, help solve logistic issues such as locating missing furniture across differents warehouse in different states, help customer with compensations on their damaged furniture and informed them on the different ways of assistance (discount, tech repair, exchange, refund),dispatch technician to assist on the repair of damaged furniture or delivery of missing piecesand assisting on sales and collections while taking reciord of the issues and writing them down for future reference on the customer account

Customer Service Representative

Expert Global Solutions (now Alorica)
02.2021 - 03.2021
  • Walmart Vaccine Project- Informed customer about the needed steps to receive a Covid Vaccine at the designated Walmart Stores -Scheduled appointments for the vaccination

Education

Food Science and Technology

Universidad Tecnológica de Panamá
03.2014 - 05.2024

High School Diploma -

Instituto Bilingue Internacional
Panama Villa Zaita
05.2001 -

Skills

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Personal development programsCareer advancementWork-life balanceWork from home option

Timeline

Customer Care Representative

A360 Inc
10.2023 - Current

Customer Service Representative

Expert Global Solutions (now Alorica)
03.2021 - 09.2022

Customer Service Representative

Expert Global Solutions (now Alorica)
02.2021 - 03.2021

Food Science and Technology

Universidad Tecnológica de Panamá
03.2014 - 05.2024

High School Diploma -

Instituto Bilingue Internacional
05.2001 -

Collections Representative

Radius Global Solutions LLC

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Luis Ricardo Molina Diaz