ELIEZER ILLYSH MARTÍNEZ CAMAÑO
Telecommunications Engineer
Panama City,Panama
Summary
Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.
Business-minded Network Administrator with 17 years of experience in supporting server environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
16
16
years of post-secondary education
Work History
Account Manager
Red Cloud Panama (Grupo Calex, S.A.)
Panama, Provincia De Panama
01.2023 - Current
- Managing around 30 Clients in Latin America, between government and the private sector
- Understanding their technical needs to provide pre-sales and post-sales support, and ensure overall customer satisfaction
- Some key responsibilities: Customer Satisfaction and Retention, Account Planning and Strategy, Collaboration with internal teams, Dealing with providers, Budget and finance strategies, Client Relationship Management.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
SOLUTIONS ENGINEER (ARCHITECTURE) PRE-SALES
CHINA TELECOM AMERICAS
Panama, Panama
01.2022 - 01.2023
- Developing project plans, timelines, budgets, and resource requirements
- Managing projects from inception to completion while ensuring adherence to quality standards
- Conducting feasibility studies to determine the viability of proposed solutions
- Providing technical support for existing systems as well as new installations
- Collaborating with other teams such as sales, marketing, and operations to ensure seamless delivery of services
- Staying up-to-date with emerging technologies in the industry
- Collaborating with sales teams to identify opportunities for new business
- Developing proposals, presentations, and other materials that effectively communicate the value proposition of the products and services
- Conducting product demonstrations and providing technical expertise during the sales process.
- Managed multiple projects simultaneously while maintaining strict deadlines and adhering to budget constraints.
- Designed and prepared technical presentations and recommended solutions for client issues.
NETWORK AND CYBERSECURITY MANAGER
SPROUT AI SOLUTIONS
1 2021 - 1 2022
- Building the infrastructure and network security from scratch
- Was able to design, buy the best equipment based on the company needs (providers and specific budget), installation and configuration relevant to the operations.
REGIONAL NETWORK ADMINISTRATOR
INTCOMEX
01.2020 - 01.2021
- Optimizing the Infrastructure already in place
- Was able to Design and structure the company using our IT Managers onsite to create a new standard and a better understanding of the equipment in place for future implementations.
GLOBAL IT MANAGER
Selina Hostels
01.2017 - 01.2020
- 3 years been the Global IT Manager of Selina, including Development, Implementation, and Support
- Budget and Inventory Planning, according to the company's needs and deadlines
- Responsible for opening over 35 Selinas globally.
REGIONAL NETWORK ADMINISTRATOR
CHUBB Insurance
01.2012 - 01.2017
- Responsible for designing, implementing, and maintaining complex information and communication technology (ICT) solutions that meet the needs of the clients.
REGIONAL SERVER ADMINISTRATOR
Logic Studio
01.2009 - 01.2012
- 3 years as a Consultant from Logic Studios to ACE/CHUBB Insurance LATAM
- Team Leader in charge and as a consultant (For Support) for around 25 Local IT Managers (LATAM)
- Network Equipment Purchasing related, including structure equipment and Coordinating ISP Installations.
IT ADMIN
ClientLogic/SITEL
01.2005 - 01.2009
- 4 years as IT Admin for the whole Call Center
- IT Team in charge of 6 Accounts with different requests and needs, depending on the type of service that they provide.
Education
Telecommunications Engineering -
Universidad Latina De Panama
01.2003 - 11.2008
AFS International Exchange Program -
South Africa Program (University)
01.2002 - 05.2003
Insituto Sun Yat Sen (Colegio Chino Panameño)
01.1996 - 11.2001
PM Online Course - undefined
SENACYT
01.2004 - 05.2004
Cloud Computing - undefined
Edureka.com
01.2020 - 05.2020
DevOps Course - undefined
Edureka.com
01.2020 - 05.2020
Ubiquiti Unifi - undefined
Ubiquiti Academy
01.2017 - 05.2017
CISCO CCNA - undefined
Universidad Latina de Panamá
01.2008 - 05.2008
A+ Certification - undefined
Computer Maintenance
01.2005 - 05.2005
Basic, Middle, Expert and Assembler - undefined
Digital Circuits
01.2005 - 05.2005
Skills
Router Configuration
Network Security Management
VoIP Systems
Virtualization Technologies
Network security oversight
ITIL Framework
Interpersonal and written communication
Effective Communication
Network Architecture
Data Center Management
Technical Support
Wireless Networking
References
- Eduardo Rodriguez, CHUBB, LATAM Infrastructure Manager, +1 (305) 9247109
- Humberto Bellizzi, BANESCO, Gerente de Infraestructura, (507) 69080-0691
- Ramon Pereira, SITEL, LATAM Network Director, (507) 6074-9558
- Richard Dai, China Telecom Americas, ICT Director for US and Latinamerica, +1 4167108999
Accomplishments
- Collaborated with teams of 15 members (average) in the development of numerous projects like Hotel Infrastructure, New Office Branches, Role-outs, BCPs, DCPs, and many more.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Manager
Red Cloud Panama (Grupo Calex, S.A.)
01.2023 - Current
SOLUTIONS ENGINEER (ARCHITECTURE) PRE-SALES
CHINA TELECOM AMERICAS
01.2022 - 01.2023
REGIONAL NETWORK ADMINISTRATOR
INTCOMEX
01.2020 - 01.2021
Cloud Computing - undefined
Edureka.com
01.2020 - 05.2020
DevOps Course - undefined
Edureka.com
01.2020 - 05.2020
GLOBAL IT MANAGER
Selina Hostels
01.2017 - 01.2020
Ubiquiti Unifi - undefined
Ubiquiti Academy
01.2017 - 05.2017
REGIONAL NETWORK ADMINISTRATOR
CHUBB Insurance
01.2012 - 01.2017
REGIONAL SERVER ADMINISTRATOR
Logic Studio
01.2009 - 01.2012
CISCO CCNA - undefined
Universidad Latina de Panamá
01.2008 - 05.2008
IT ADMIN
ClientLogic/SITEL
01.2005 - 01.2009
A+ Certification - undefined
Computer Maintenance
01.2005 - 05.2005
Basic, Middle, Expert and Assembler - undefined
Digital Circuits
01.2005 - 05.2005
PM Online Course - undefined
SENACYT
01.2004 - 05.2004
Telecommunications Engineering -
Universidad Latina De Panama
01.2003 - 11.2008
AFS International Exchange Program -
South Africa Program (University)
01.2002 - 05.2003
Insituto Sun Yat Sen (Colegio Chino Panameño)
01.1996 - 11.2001
NETWORK AND CYBERSECURITY MANAGER
SPROUT AI SOLUTIONS
1 2021 - 1 2022