Elijah Brown
Philadelphia
Summary
Results-driven professional with 10 years of experience seeking Project Manager role. Proven track record in managing business functions, leading teams, and optimizing workflows, highlighted by successful entrepreneurship and supervisory roles. Skilled in scheduling, client relations, and process improvements, consistently achieving high customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Self-Employed
Greater Philadelphia Area
11.2021 - Current
- Operate a property services business, servicing over 100 recurring clients and completing more than 1,600 jobs
- Perform a range of services, including seasonal lawn care, plumbing, painting, and general repairs
- Manage client acquisition, scheduling, communication, and billing, maintaining a 4.9 customer satisfaction rating
Senior Cognitive Retraining Specialist
NeuroRestorative
Delran
02.2019 - 10.2021
- Managed therapy programs for 15 neurorehabilitation clients by developing personalized care plans in collaboration with clinical teams
- Mentored junior specialists and facilitated bi-weekly family engagement sessions, enhancing compliance by 30%
- Implemented mobile scheduling systems, reducing client wait times by 40% and increasing visit efficiency
- Managed a caseload of 20 clients, developing targeted rehabilitation plans that increased goal attainment by 25%
- Improved billable utilization by 30% through effective scheduling and time-tracking systems, while enhancing interdepartmental coordination via collaboration with multi-disciplinary teams and documentation in EHR
Building & Member Services Supervisor
Rutgers Department of Recreation
New Brunswick
01.2015 - 12.2018
- Managed a $1.5M facility and supervised a team of over 140 student employees, resulting in a 25% improvement in employee retention
- Led logistics for more than 50 annual events and revised emergency procedures, reducing response time by 40%
- Implemented new scheduling and training systems, which reduced operational costs by 12% and increased customer satisfaction
Behavioral Assistant
Rutgers Psychology Child Development Center
North Brunswick
09.2016 - 05.2017
- Implemented behavioral interventions and inclusive activities, resulting in a 30% reduction in behavioral incidents through positive reinforcement strategies
- Contributed data to university-led research on childhood behavior patterns, supporting evidence-based developmental studies
Education
Bachelor of Arts - Psychology, Minor in Geography
Rutgers, The State University of New Jersey
New Brunswick, NJ12.2018
Skills
- EMR
- Google Workspace
- Microsoft Office
- Patient Outreach & Retention
- Case Management Advocacy
- Crisis Intervention
- Care Plan Coordination
- Project Management & Logistics
- Scheduling management
- Team leadership
- Communication skills
- Problem solving
- Employee training
- Operational reporting
Websites
Accomplishments
- Goal Attainment Increase, Increased goal attainment by 25% through personalized client rehabilitation plans.
- Facility Management Success, Managed $1.5M facility, improving employee retention by 25%.
- Wait Time Reduction, Reduced client wait times by 40% with mobile scheduling solutions.
- Behavioral Incident Reduction, Achieved 30% reduction in behavioral incidents through interventions.
Timeline
Owner/Operator
Self-Employed
11.2021 - Current
Senior Cognitive Retraining Specialist
NeuroRestorative
02.2019 - 10.2021
Behavioral Assistant
Rutgers Psychology Child Development Center
09.2016 - 05.2017
Building & Member Services Supervisor
Rutgers Department of Recreation
01.2015 - 12.2018
Bachelor of Arts - Psychology, Minor in Geography
Rutgers, The State University of New Jersey