Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elijah Wingate

Philadelphia

Summary

Service department professional with proven track record in delivering high-quality customer support and operational efficiency. Adept at troubleshooting, problem-solving, and maintaining strong relationships with both clients and team members. Strong focus on collaboration, adaptability, and achieving results. Known for reliability and flexibility in meeting changing needs. Skilled in customer service, technical support, and process improvement.

Overview

11
11
years of professional experience

Work History

Emergency Department Support

Thomas Jefferson Hospital
07.2024 - Current
  • Utilized electronic health records systems for accurate documentation and data entry, minimizing errors and improving patient record management.
  • Expedited the admission process by accurately collecting demographic and medical history information from patients or family members upon arrival.
  • Ensured patient safety by verifying identification and cross-checking information against electronic health records before registering or updating existing accounts.
  • Enhanced patient satisfaction by promptly and accurately registering emergency room patients.
  • Reduced potential conflicts or misunderstandings among patients or family members through clear explanations of hospital policies and procedures.
  • Increased patient satisfaction scores with a compassionate approach, actively listening to concerns, and addressing inquiries in a timely manner.
  • Assisted in reducing ER overcrowding by efficiently directing patients to appropriate care areas.
  • Coordinated bed assignments with clinical team members, optimizing patient flow through the emergency department.
  • Maintained strict patient confidentiality by adhering to HIPAA regulations and protocols.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Patient Service Associate II, Administration

Thomas Jefferson University & Jefferson Health
07.2023 - 07.2024


  • Educating workflow to new hired team member
  • Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
  • Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
  • Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
  • Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
  • Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
  • Continuously improved knowledge of medical terminology and coding practices for accurate billing submissions to insurance companies.
  • Assisted in the management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
  • Coordinated appointment reminders through various methods such as phone calls, emails, or text messages to minimize missed appointments.
  • Provided exceptional customer service while resolving patient complaints or concerns in a professional manner that maintained trust in the facility''s services.
  • Answered incoming calls, scheduled appointments and filed medical records.

Distribution Associate, Material Management

University of Pennsylvania
01.2021 - 06.2023
  • Support doctors in supply par stocking, medical equipment par stocking and equipment decontamination and linen par stocking.
  • Retrieves solid equipment and delivers it to central decontamination.
  • Checks preventative maintenance dates on patient equipment and if outdated delivers said equipment to maintenance.
  • Maintains accuracy of perpetual inventory (Lawson) system by ensuring issued supplies are charged out to the using department.

Guest Experience Expert, Night Auditor

W Hotel
02.2020 - 06.2021
  • Demonstrated superior leadership skills by working directly with management, helping to open the W Hotel.
  • Actively verify credit acceptance by operating credit card authorization systems, adhering to compliance.
  • Generate and distribute daily, weekly and monthly reports to management, using Microsoft Word to ensure efficiency.
  • Proactively schedule wake-up calls and other concierge activities by applying customer needs analysis, maintaining customer satisfaction.
  • Meticulously oversee financial records by posting charges to guest accounts, closing, balancing and making necessary corrections, reducing inaccuracies for the company.
  • Streamline the process of checking guests in and out, utilizing strong interpersonal communication, establishing and promoting effective relationships with customer base.
  • Oversaw the Night Audit training for all incoming employee, which included learning the Lightspeed software also improved thru customer service skills by 100%
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

Houseman

Four Seasons Hotel
04.2018 - 01.2020
  • Fostered compassion, authenticity, integrity, respect and dignity by delivering and picking up guest requested items, improving customer service standards.
  • Routinely cleaned and prepared 15+ arrival rooms daily by cleaning windows and doors, dusting headboards, ceiling fans and vents, reducing guest complaints by 100% during all shifts worked.
  • Methodically practiced safe work habits by consistently following guidelines to ensure safety to guests, fellow team members and self.

F&B Attendant/Cook

Aloft Hotel Downtown
09.2014 - 03.2018
  • Recognized as twice as Employee of the Month by leading team’s effort in creating reliable services, delivering an elevated customer experience.
  • Rapidly ascended from positions by demonstrating a strong work ethic and in increased willingness to learn, consistently driving operational excellence.
  • Assisted with conferences and events through collaborative teamwork, successfully setting up tables and serving drinks to guests, maintaining brand loyalty.
  • Interfaced with a thousand customers per week, displaying a warm, friendly and personable demeanor to respond to questions and issues, while taking orders, reducing customer churn by 100%

Education

Associate degree courses - Education

East Stroudsburg University
East Stroudsburg, PA

High School Diploma -

John Bartram High School
Philadelphia, PA
07.2008

Skills

  • Active Listening
  • Prioritization
  • Interpersonal
  • Collaboration
  • Word
  • Customer Relationship Management
  • Excel
  • Customer Service
  • PowerPoint
  • Outlook
  • Verbal/Written communication
  • Problem-solving
  • Leader
  • Strong decision-making
  • Critical Thinking
  • Epic
  • Emergency call support
  • Guest support

Timeline

Emergency Department Support

Thomas Jefferson Hospital
07.2024 - Current

Patient Service Associate II, Administration

Thomas Jefferson University & Jefferson Health
07.2023 - 07.2024

Distribution Associate, Material Management

University of Pennsylvania
01.2021 - 06.2023

Guest Experience Expert, Night Auditor

W Hotel
02.2020 - 06.2021

Houseman

Four Seasons Hotel
04.2018 - 01.2020

F&B Attendant/Cook

Aloft Hotel Downtown
09.2014 - 03.2018

Associate degree courses - Education

East Stroudsburg University

High School Diploma -

John Bartram High School

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Elijah Wingate