Elinor Finch
Pittsburgh
Overview
2026
2026
years of professional experience
Work History
Call center representative
Visiting Angels
Bryn Mawr
01.2023 - Current
- Handled inbound customer inquiries, ensuring provision of accurate information.
- Recorded all inquiries and transactions to maintain thorough documentation.
- Resolved customer complaints through effective communication and problem-solving.
- Managed detailed records of customer interactions in the management system.
Cashier
Gap Inc.
Exton
2022 - 2024
- Operated POS system to handle cash, credit, gift card, and return transactions accurately
- Assisted customers with purchases, promotions, and loyalty program enrollment
- Resolved customer inquiries and concerns with professionalism and efficiency
- Supported floor operations by restocking merchandise and organizing displays during downtime
- Collaborated with team members to meet daily sales goals and uphold brand service standards
- Ensured compliance with company policies regarding cash handling and loss prevention
Cashier, Baker
Aneu Market and Cateringpa
Paoli
2021 - 2024
- Managed point-of-sale transactions accurately while providing friendly customer service
- Assisted customers with orders, inquiries, and product recommendations
- Prepared and baked a variety of goods, maintaining high quality and presentation standards
- Ensured compliance with food safety and sanitation guidelines
- Supported inventory management, restocking, and display organization
- Collaborated with team members to meet daily operational goals and customer satisfaction
Cashier Lead
Pre-Demolition Sales
Philadelphia
2016 - 2024
- Operated a POS system to process payments, refunds, and exchanges
- Responded to customer inquiries in a timely and knowledgeable manner, providing a positive customer experience
- Assisted customers with locating items and providing product information
Children's Volunteer
Claritas Classical Academy
Bryn Mawr
2021 - 2023
- Developed and implemented a differentiated instruction approach that resulted in improved student engagement and learning outcomes
- Played educational and recreational games to help develop children’s motor, language, and social skills
- Adapted to changing situations quickly and effectively to ensure children's safety and wellbeing
- Monitored and documented children’s progress and development, providing feedback to parents
- Implemented strategies to address the learning needs of diverse students
Shift Lead Manager
Ritas Italian Ice
Exton
2021 - 2023
- Supervised and motivated team members to deliver exceptional customer service and achieve daily performance goals
- Trained and onboarded new employees, reinforcing company policies, procedures, and service standards
- Oversaw cash handling, register reconciliation, and deposits with 100% accuracy
- Coordinated shift operations, delegated tasks, and ensured efficiency during high-volume periods
- Monitored product preparation and compliance with food safety and quality standards
- Assisted with inventory management, including ordering, tracking, and restocking supplies
Education
Bachelor of Arts - Political Science, International Relations, Arabic
University of Pittsburgh
Pittsburgh, PA05-2028
Summer Intensive Arabic Program - Arabic
CIEE Amman
Amman, Jordan07-2025
Study Abroad -
Semester At Sea
Study Abroad05-2024
High School Diploma -
Claritas Classical Academy
Bryn Mawr, PA05.2023
Program - Business And Management
Pennsylvania Free Enterprise Week
Lycoming College 07.2022
Skills
- Customer service
- Cross-cultural communication
- Effective communication
- Team leadership
- Conflict resolution
- Research skills
Languages
English
Native/ Bilingual
Arabic
Limited
Affiliations
Children's Care Coordinator (Semester at Sea)
- Supervised and supported children in an international, multicultural learning environment aboard ship
- Coordinated educational and recreational activities to promote engagement, creativity, and teamwork
- Ensured the safety and well-being of children during programs, excursions, and daily routines
- Communicated effectively with parents and staff to provide consistent care and support
- Adapted quickly to diverse environments and schedules, fostering a positive and inclusive atmosphere
Media Assistant (Pre-Demolition Sales)
- Assisted with managing company website content and updates
- Supported social media presence by creating and posting basic content on Facebook
- Helped promote upcoming sales events and engage with customer inquiries online
- Ensured accurate information and consistent branding across digital platforms
References
Sam Granoff
- +1 239 253 3741
- sgranoff13@gmail.com
Molly Reinsmith
- + 1 610 331 3274
- molly_reinsmith@gap.com
Timeline
Call center representative
Visiting Angels
01.2023 - Current
Cashier
Gap Inc.
2022 - 2024
Cashier, Baker
Aneu Market and Cateringpa
2021 - 2024
Cashier Lead
Pre-Demolition Sales
2016 - 2024
Children's Volunteer
Claritas Classical Academy
2021 - 2023
Shift Lead Manager
Ritas Italian Ice
2021 - 2023
Bachelor of Arts - Political Science, International Relations, Arabic
University of Pittsburgh
Summer Intensive Arabic Program - Arabic
CIEE Amman
Study Abroad -
Semester At Sea
High School Diploma -
Claritas Classical Academy
Program - Business And Management
Pennsylvania Free Enterprise Week