Elisa Brown
West Chester
Summary
Dynamic and dedicated server with a strong work ethic, recognized for delivering exceptional customer service at Kooma Fusion. Proven ability to manage cash handling and enhance guest engagement while training new staff. Committed to maintaining cleanliness standards and fostering team collaboration to ensure a memorable dining experience.
Overview
5
5
years of professional experience
Work History
Server
Kooma Fusion
West Chester, PA
02.2025 - Current
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Managed cash handling and processed payments efficiently during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Front of House Employee
Ajs Family Pizzeria
Morgantown, PA
01.2022 - 02.2026
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed front-of-house operations, overseeing seating arrangements and waitlist management.
- Trained and mentored new staff on service protocols and operational procedures.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
Treat Team Member
Rita's Italian Ice
Morgantown, PA
05.2021 - 10.2023
- Prepared and served high-quality Italian ice and custard to customers efficiently.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Assisted in training new team members on operational procedures and customer service best practices.
- Managed inventory levels, restocking supplies as needed to support daily operations.
- Engaged with customers to provide exceptional service and enhance overall experience.
- Operated point-of-sale system accurately, handling cash transactions and processing payments effectively.
- Collaborated with team members to meet peak service demands during busy hours.
Education
Bachelor of Science - Early Childhood Education
West Chester University of Pennsylvania
West Chester, PA05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Menu memorization
- Team collaboration
Timeline
Server
Kooma Fusion
02.2025 - Current
Front of House Employee
Ajs Family Pizzeria
01.2022 - 02.2026
Treat Team Member
Rita's Italian Ice
05.2021 - 10.2023
Bachelor of Science - Early Childhood Education
West Chester University of Pennsylvania