Elisabeth Schmid
Hanover
Summary
Dedicated and results-driven professional adept in curriculum development, instructional design, and implementing engaging training programs to enhance growth and performance. Driven by commitment to fostering positive relationships and creating collaborative learning environments.
Overview
7
7
years of professional experience
Work History
Online Sales Advisor
Keystone Custom Homes
03.2023 - Current
- Awarded the Silver Award for Online Sales Counselor Team of the Year, presented by the National Association of Home Builders.
- Efficiently managed 50-100 calls per day, live chat tickets, and emails while consistently meeting daily and monthly appointment goals.
- Analyzed sales data to adjust and improve sales strategies.
- Consistently achieved monthly sales targets while maintaining high standards of customer service.
- Collaborated with cross-functional teams to develop innovative strategies for increasing sales volume and customer satisfaction.
Educator
Carroll County Public Schools
08.2018 - 07.2022
- Planned and provided a clear and intentionally focused curriculum in a virtual and classroom setting with the use of learning management systems, such as Google Classroom and Schoology.
- Created, implemented, and analyzed user feedback surveys to differentiate training sessions, inform revisions to existing content, and plan improvement to future curriculum.
- Collected and analyzed data for 53 learners and created strategic plans for academic remediation and enrichment.
- Identified and closed learning gaps by designing innovative learner experiences and coordinating performance assessments to measure training effectiveness.
- Designed and utilized online learning platforms to maximize learner engagement.
Education
Bachelor of Science - Early Childhood Education, Human Services Minor
Stevenson University
Owings Mills, MD05-2018
Skills
- Training and Development
- Strategic Planning and Execution
- Presentation Development
- Curriculum Development
- Virtual Learning Design
- Performance Tracking
- Coordination and Liaison
- Customer Experience and Success
- Collaborative Problem Solving
- Time Management
- Process Improvements
- Detail Oriented
- Verbal and Written Communication
- Proficient in Microsoft Office Suite, Google Suite, Salesforce, Screencastify, Google Classroom, and Schoology
Timeline
Online Sales Advisor
Keystone Custom Homes
03.2023 - Current
Educator
Carroll County Public Schools
08.2018 - 07.2022
Bachelor of Science - Early Childhood Education, Human Services Minor
Stevenson University
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