Eliza Baily
Waynesburg
Summary
Dynamic leader with expertise in training and mentoring. Skilled in customer service and social media management, facilitating engaging activities that foster teamwork and emotional resilience.
Overview
7
7
years of professional experience
Work History
Lake Staff and Counselor
Ligonier Camp And Conference Center
Ligonier, PA
06.2020 - Current
- Developed and maintained advanced skills in first aid and CPR, providing essential care and support to individuals experiencing emergencies.
- Led group discussions to enhance emotional resilience and foster teamwork among participants.
- Mentored junior counselors, fostering professional development and skill enhancement.
- Operated and maintained larger equipment, including a jet ski and a tractor, ensuring optimal performance.
- Facilitated engaging activities for children of diverse age groups, ensuring safety and enjoyment throughout.
- Demonstrated strong leadership skills while serving as a positive role model for peers.
Administrative Assistant
FusionHealth
Waynesburg, PA
08.2025 - 12.2025
- Ran 10-12 quotes a day
- Collaborated with brokers to resolve concerns and maintain updated information flow.
- Conducted detailed assessments by creating tailored censuses for every new group.
- Remained informed and on top of the ever-changing policies and information
- Utilized various platforms and software to streamline processes and improve user experience.
Intern
Sprowls Insurance Group
Uniontown, PA
05.2025 - 08.2025
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Guided clients in navigating and comprehending insurance policies.
- Managed multi-agency calls and processed payment transactions efficiently.
- Executed sorting of mail and scanning of documents, directing them to appropriate recipients for streamlined operations.
- Managed company email correspondence, ensuring timely responses to inquiries by the end of the day.
- Achieved property and casualty insurance license through dedicated study and preparation.
Wait Staff and Kitchen Prep
South Fork Kitchen and Fixins
Rogersville, PA
12.2024 - 05.2025
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated ability to excel in both independent and collaborative team settings.
- Ensured cleanliness in dining area to enhance customer experience.
- Oversaw organization and management of Square platform operations.
- Supported brand visibility and audience interaction through social media platforms.
- Cultivated strong, welcoming relationships with customers.
Front of House Manager and Barista
Kiln to Table
Waynesburg, PA
11.2019 - 12.2024
- Oversaw daily front-of-house operations to uphold exceptional service standards.
- Trained and mentored staff on service excellence and operational procedures.
- Spearheaded event planning and execution, ensuring exceptional customer experience through meticulous attention to detail.
- Developed a loyal customer base by fostering strong relationships.
- Fostered a positive team atmosphere by establishing clear expectations, acknowledging achievements, and promoting open communication among staff.
- Managed the Social Media accounts across multiple platforms.
- Oversaw inventory management and procurement of coffee beans, cups, and syrups.
Intern
Stray Cat Studio
Beaver Falls, PA
05.2023 - 07.2023
- Facilitated staff support in daily tasks, alleviating workload and enabling focus on high-priority assignments.
- Integrated learned concepts into relevant work situations, fostering professional growth and industry expertise.
- Gained hands-on experience with different machinery and tools, increasing proficiency and expanding knowledge of the sales process.
Education
Bachelor of Science -
Bachelor of Arts - Art
Waynesburg University
Waynesburg, PA05-2026
Skills
- Creative and energetic
- Group leadership
- Issue identification and resolution
- Content creation
- Photo and video editing
- Social media management
- Training and mentoring
- Staff management
- Employee scheduling
- Customer service
Timeline
Administrative Assistant
FusionHealth
08.2025 - 12.2025
Intern
Sprowls Insurance Group
05.2025 - 08.2025
Wait Staff and Kitchen Prep
South Fork Kitchen and Fixins
12.2024 - 05.2025
Intern
Stray Cat Studio
05.2023 - 07.2023
Lake Staff and Counselor
Ligonier Camp And Conference Center
06.2020 - Current
Front of House Manager and Barista
Kiln to Table
11.2019 - 12.2024
Bachelor of Science -
Bachelor of Arts - Art
Waynesburg University