ELIZABETH DIARCANGELO
Administration/Project Management
Harleysville,PA
Summary
Results-oriented professional with over 20 years of experience leading and managing programs, building partnerships, and driving engagement across government, nonprofit, and social services sectors. Skilled in developing relationships, facilitating collaboration, and implementing strategies to improve organizational effectiveness. Demonstrated leadership in stakeholder engagement, cross-functional team management, and data-driven decision-making. Specializes in CRM implementation, process improvement, and training development to streamline operations, align teams with objectives, and create impactful programs that strengthen communities and foster executive partnerships.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrator- Office of Community Connections
Montgomery County Department of Health & Human Services
Norristown, Pennsylvania
10.2016 - Current
- Serve as head and a key advisor within of the Department of Health & Human Services Cabinet, influencing policy development and strategic priorities to enhance service delivery
- Manage cross-functional, agile teams in a fast-paced environment, navigating ambiguity and shifting priorities while delivering results under tight deadlines, ensuring alignment with evolving stakeholder needs and strategic objectives
- Empower a team of XX15 by encouraging employee development initiatives, including training programs and mentorship opportunities, fostering skill growth, enhancing team capabilities, and driving higher engagement and retention across all levels
- Lead cross-functional collaboration with internal (500+ HHS employees) teams and external stakeholders (200+) to execute complex programs that and align with organizational goals, drive process improvements, and streamline operations while capturing measurable outcomes
- Spearheaded the implementation of D365 as a CRM platform, optimizing data tracking, internal referral processes, and interdepartmental coordination; track system effectiveness and implement solutions to elevate
- Developed and executed strategic engagement and stakeholder matrix plans, strengthening relationships with government agencies, nonprofit partners, and community organizations
- Designed and facilitated training initiatives to enhance staff expertise and improve program efficiencies, reducing expenses by 20%
- Provide subject matter expertise on procurement review panels and grant funding assessments, ensuring alignment with organizational objectives and objective spending
Director-Mental Health Navigator Program for Your Way Home
Resources for Human Development
Norristown, Pennsylvania
10.2014 - 10.2016
- Oversaw a multi-disciplinary outreach team, building partnerships across sectors to improve access to mental health for individuals experiencing homelessness
- Led fiscal management and budget planning, ensuring compliance with grant and funding requirements
- Established engagement strategies to strengthen relationships with community partners and service providers, enhancing program reach and impact
- Managed stakeholder communications, aligning program goals with regional initiatives to drive community-wide outcomes
- Provided ongoing support for patients struggling with chronic conditions, promoting adherence to recommended treatments and self-monitoring activities.
- Served as a liaison between homeless shelter providers and community-based organizations, creating a seamless continuum of care for patients.
- Assisted patients in navigating healthcare systems, resulting in timely access to appropriate services.
Director-Critical Time Intervention
Resources for Human Development
Norristown, PA
03.2007 - 10.2016
- Led program expansion efforts, securing funding and implementing operational strategies to ensure long-term financial sustainability
- Established and maintained strategic partnerships with government agencies, funders, and nonprofit organizations to drive program success
- Developed and implemented a CRM system for tracking service delivery for 200+ clients, streamlining data analysis, and optimizing accounts receivable processes
- Designed and monitored program performance metrics, utilizing data-driven insights to enhance efficiency and client outcomes
- Supervised and mentored a team of 10 case managers delivering services to individuals experiencing homelessness and mental health challenges, ensuring high-quality care and compliance with regulatory standards
Probation & Parole Evaluator- Rise Above
Resources for Human Development
King Of Prussia, PA
03.2015 - 01.2016
- Conducted 50+ diagnostic evaluations on clients referred from Montgomery County's Office of Probation & Parole
- Provided the court with recommendations on mental health and substance use programs aimed at enhancing client outcomes and minimizing repeat offenses
Case Management Director-Children's Outreach Services
Resources for Human Development
Philadelphia, PA
05.2006 - 03.2007
- Completed intake assessments, developed service plans, and required documentation to enroll to services
- Implemented strategic initiatives that increased overall productivity by 50% while maintaining the highest quality standards across 4 case managers.
- Secured authorization of clients' BHRS wraparound services preventing loss of community based services.
- Supervised clinical services including treatment plans and supporting documentation
- Managed all personnel needs of the case management staff including training requirements and performance evaluations
- Optimized internal processes for better workflow management, resulting in improved efficiency across various departments to secure revenue.
Intake Coordinator- The Behavioral Health Center
Children's Hospital of Philadelphia
08.2003 - 05.2006
- Conducted assessment and triage process to determine appropriate psychiatric service for child
- Scheduled according to priority level, determined insurance eligibility, and counseled patients on their financial responsibility
Education
Certified Associate in Project Management (CAPM) -
Delaware Valley College
Doylestown, PAMaster’s of Science - Clinical Health Psychology
Philadelphia College of Osteopathic Medicine
Philadelphia, PABachelor of Arts - Psychology
Albright College
Reading, PASkills
- Technical Manual Development
- Database Administration
- Outcomes Assessment Skills
- Effective Public Speaking
- Strong Leadership Experience
- Guidance and Support
- Stakeholder Relations
- Team Development
- Project Execution
Certification
CAPM
Affiliations
- Project Management Institute (PMI), 02/01/24, current
- Project Management Institute (PMI), Delaware Chapter, 03/01/24, current
- National Association of Case Management, 01/01/12, 12/31/16
Degree
M.S.- Clinical Psychology
Leadership Experience
- Montgomery County Multi-Faith Coalition, Advisory Board, Resource Committee, Chair, 11/01/22, current
- Montgomery County Anti-Hunger Network, Governing Board, Chair, 11/01/16, current
- Montgomery County 2020 Census Committee, Project Lead, 08/01/19, 05/01/20
- Retired Senior Volunteer Program, Board Member, 05/01/18, 09/01/19
- Inter-Agency Council of Norristown, Board Member, Secretary, 02/01/17, 05/01/23
- Leadership Council member- Your Way Home Partnership, 01/01/14, 12/31/16
- Leadership Development Program, Mentor- Resources for Human Development, 01/01/08, 12/31/10
- National Association for Asian American Professionals (NAAAP), Phila Chapter, 01/01/00, 12/31/02
Phone
cell, 267-664-0222
Timeline
Administrator- Office of Community Connections
Montgomery County Department of Health & Human Services
10.2016 - Current
Probation & Parole Evaluator- Rise Above
Resources for Human Development
03.2015 - 01.2016
Director-Mental Health Navigator Program for Your Way Home
Resources for Human Development
10.2014 - 10.2016
Director-Critical Time Intervention
Resources for Human Development
03.2007 - 10.2016
Case Management Director-Children's Outreach Services
Resources for Human Development
05.2006 - 03.2007
Intake Coordinator- The Behavioral Health Center
Children's Hospital of Philadelphia
08.2003 - 05.2006
Bachelor of Arts - Psychology
Albright College
CAPM
Certified Associate in Project Management (CAPM) -
Delaware Valley College
Master’s of Science - Clinical Health Psychology
Philadelphia College of Osteopathic Medicine
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